Service Advisor - Toronto, Canada - Yorkdale Dufferin Mazda

Yorkdale Dufferin Mazda

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Responsibilities:

Structured Meet and Great to build customer relationship
Determine their needs for repair and / or service of their vehicle issues
Accurately record issues and data in to the Dealer Management System
Perform complete service consultation outlining all recommended services with values and benefits presentation
Maintain the company's standards for ethical business practice, professional image, orderliness, customer service and good employee and community relations
Monitor the progress of each vehicle throughout the day, and updating customers frequently
Responsible for overseeing the technician working on customers' vehicle including their time management / efficiency, required parts and job completion times
Oversee and participate in quality control

Qualifications:

Knowledge of methods, techniques, parts, tools, and materials used in the maintenance and repairs of vehicles
Knowledge of CDK and dispatching functions
Understanding of basic automotive techniques related to the repair and servicing of automobiles
Ability to follow oral and written instructions with an attention to detail
Willingness to learn new and innovative automotive technologies
Taking ownership by creating a positive impression with the customers experience before, during and after their visit
Effectively handle multiple priorities, organize workload, and meet deadlines
Perform detailed daily record keeping and reporting
Work in a team structured environment
Retail automotive service experience, preferred
Must have and maintain a valid driver's license and safe driving record send a current driver's abstract with resume

Training:

On and offsite training provided

- prior training in the automotive field, preferred

Note:

Job Types:
Full-time, Permanent

Pay:
$65,851.00-$81,325.00 per year

Benefits: