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    Store Management - Toronto, ON, Canada - PIAGET

    PIAGET
    PIAGET Toronto, ON, Canada

    1 week ago

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    Description
    We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
    Boutique Manager


    SALES:
    Responsible for the achievement of sales goals and KPIs while proactively enhancing the client database.

    Define, together with the Network Sales Director, the annual strategic action plan as well as objectives of the boutique.

    Community outreach and networking to identify new business and client opportunities.

    Master a strong knowledge of the boutique business and assess local market opportunities to implement a proactive and effective sales strategy.


    TEAM MANAGEMENT:
    Develop, train, and motivate boutique team to achieve individual sales goals and client development.
    Play an active role on the selling floor with spot coaching and training.
    Conduct regular touch bases to review associate performance and KPI's in development of overall business strategies.
    Partner with Human Resources and Network Sales Director to oversee recruitment and hiring of sales team.
    Partner with the Network Sales Director to establish a strategic development plans for each team member.
    Deliver the Piaget experience to the highest standard to all clients and prospects while adhering to brand guidelines.
    Activate CRM activities within the boutique and work with the sales team to execute according to brand guidelines.
    Develop and execute strategic events to enhance the client experience in and out of the boutique
    Ensure quality of data capture while also maintaining local compliance rules and regulations.
    Ensure Boutique check list is fully implemented, and that Brand's guidelines are respected with no exception.
    Oversee the process of staffing and scheduling associates to ensure Richemont and local state compliances.
    Follow and implement all required Richemont and brand procedures, standards and policies.
    Delegate boutique operational activities and establish clear responsibilities within your team.
    Ensure boutique is properly maintained (lights, furniture...)


    STOCK MANAGEMENT:

    Oversee all operational processes in partnership with Operations and Richemont Teams including shipping and receiving, inventory, security, transfers and damages to ensure adherence of company policies and procedures while monitoring store profitability.

    Manage and support the team with daily and annual inventories and cycle counts.

    Control the quality of the stock (scratches, movements, batteries for quartz watches...) Oversee store visual merchandising presentations and ensure alignment with brand direction and business trends.

    5 to 10 years' experience with a strong passion and understanding for the luxury retail and/or service industry.
    ~ Proficiency with SAP and Microsoft Office software
    ~ Assist with special projects as needed
    ~ Able to work flexibly, embrace, and manage change.
    ~ Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.
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