Sr. Support Engineer - Kitchener

Tangam Systems is a company that develops data analytics and visualization software. The Support Engineer role involves providing technical assistance to clients, monitoring the health of software installations, and contributing to the improvement of online knowledge bases and su ...

About Dialpad is the leading AI-powered customer communications platform transforming how businesses communicate with their customers. More than 50,000 companies rely on Dialpad to build stronger customer connections using real-time insights and automation for our customers. · We ...

As an AI Optimization Support Engineer, you are the technical bridge between cutting-edge AI deployments and long-term operational excellence. · ...

We are seeking a skilled Support Engineer to join our team at Tangam Systems. As a key member of our software installation, support, and developer operations team, you will provide excellent technical assistance to customers regarding all installation, training and second/third t ...

Dialpad is the leading AI-powered customer communications platform. · transforming how businesses communicate with their customers. · Tier 3 AI Escalation Management: Act as the ultimate escalation point for complex AI issues, · including hallucinations, retrieval failures or int ...

We are seeking an experienced AWS Cloud Support Engineer to join our team. · We are looking for an all-rounder IT professional responsible for providing technical support, managing networking infrastructure, administering on-premise servers and supporting hybrid cloud environment ...

We're seeking a Support Engineer to join our team! As a key member of our software installation, support, and developer operations team, you'll provide technical assistance to customers and help improve our online knowledge base. · You'll act as the primary contact point for cust ...

Tangam Systems is a rapidly growing company that develops data analytics and visualization software. We are seeking a Support Engineer to join our team. · Act as the primary contact point for customers regarding installation, technical training and second/third tier software supp ...

We are seeking a Support Engineer to join our team at Tangam Systems. · Tangam Systems is a rapidly growing company that is at the cutting edge of developing data analytics and visualization software. · The successful candidate will be responsible for providing technical support ...

We are seeking an experienced AWS Cloud Support Engineer to join our team. · The candidate will have deep expertise in several core AWS services and troubleshooting complex inter-service issues. · This role involves acting as a technical escalation point, mentoring junior team me ...

We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers. · We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and ...

We are seeking a dedicated Application Support Engineer to join our dynamic IT support team. · The ideal candidate will provide technical assistance and troubleshooting for a variety of enterprise applications, · ensuring seamless operation across multiple platforms. · ...

Brock Solutions is seeking a Control Systems Support Engineer to join their team of experienced professionals at their head office in Kitchener, ON. · ...

Senior Cloud & Application Support Engineer · (Infrastructure & Reliability Focused) · Hybrid – 3 days per week onsite required · Approved office locations: San Francisco, Boston, Raleigh, Dallas, or Waterloo (Canada) · Overview · We are seeking a senior-level technical professio ...

This engineer will play a crucial role in providing site engineering support, · collaborating with vendor organizations to drive efficient Reactor Pressure Vessel manufacturing and testing. · The engineer will be responsible for coordinating design deliverables needed to facilita ...

Customer support is buckling under mounting complexity even as expectations continue to rise. Today's customers demand AI-driven, real-time solutions. · ...

Customer expectations in support have reached new heights while the industry struggles with mounting complexity. Today's customers demand AI-driven, immediate resolutions, yet most companies remain stuck in pilot phases, unable to convert AI potential into measurable results. · ...

+Job summary · The support sector faces mounting complexity as customer demands continue to rise. · +ResponsibilitiesInvestigate complex cases escalated beyond AI system capabilities · Deploy human judgment where AI proves insufficient, · and subsequently enhance the AI framework ...

+Job summary · The support sector faces mounting complexity even as customer demands escalate. · +ResponsibilitiesInvestigate complex tickets escalated by AI systems. · Deploy human judgment in areas where AI underperforms. · ...

Today's customers demand AI-driven real-time answers yet most companies remain stuck in pilot mode unable to convert AI into tangible results. · The bar is about to rise even further Agentic systems are forecast to autonomously handle routine issues by 2029 creating a critical di ...