Bilingual Customer Care Coordinator Internship - Oakville, Ontario

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. · Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibi ...

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Come and join our global team as a
Customer Care Coordinator (12 Month Term)
to direct customer contact for "first line contact" to receive customers service requests, monitor the daily operation and escalate to the Uptime Service Manager according defined parameter
.
As a
Customer Care Coordinator (12 Month Term)
you will be responsible for:

• Receiving customers calls / information any kind
• Allocating service incident
• Forwarding if not a service incident to the respective department
• Entering service incident into ERP (SAP) system
• Checking SLA, contract condition, warranty, creditability information
• Receiving and distributing ticket / notification number as required
• Forwarding service incident to respective technical support (TSE) in time and w/o any delay
• Escalating to Customer Care Manager when resource is not available
• Monitoring daily uptime service center operation (Notification Monitor Screen)
• Escalating to respective operational group (tech-support / dispatch / logistics) if required
• Generating daily performance reports as defined
• Supporting operational group (tech-support / dispatch / logistics) in administrational work if possible

This position may suit you best if what is below sounds familiar and appealing to you, in addition to wanting to develop your career with Healthineers.

• Able to multitask and work in a fast-paced environment
• Accurate and displays strong attention to detail
• Demonstrates ownership and accountability
• Exceptional communication skills
• Enjoys working in a team environment
• Excellent planning, critical thinking and time management skills

Required skills to have for the success of this role:

• Graduated from a recognized college or university program
• Experience using MS Office
• Excellent communication skills with an ability to build relationships with customers and field staff
• SAP experience (would be considered to be an asset)
• Previous call centre experience (preferred)

The expected Compensation for this position is: $27.43-$39.23 per hour (+4%)
Factors which may affect starting compensation within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
This information is provided per required laws and regulations. Applicants should apply via Siemens Healthineers external or internal careers site.
Who we are:
We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers' businesses, please visit our company page at Siemens Healthineers Canada.

Base pay offered may vary depending on job-related knowledge, skills, and experience. Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay.

This information is provided per the required laws and regulations. Base pay information is based on market location. Applicants should apply via Siemens Healthineers external or internal careers site

Equal Employment Opportunity Statement:
Siemens Healthineers is committed to creating a diverse environment and is proud to be an equal opportunity employer. While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Accessibility:
Siemens Healthineers is committed to excellence in serving all employees and customers, including people with disabilities. Siemens Healthineers will strive to ensure that policies and procedures established with respect to the provisions of its goods and services to persons with disabilities are consistent with the principles of dignity, independence, integration and equal opportunity as provided in the Accessibilities for Ontarians with Disabilities Act, 2005. Siemens Healthineers will continue to attempt to meet the needs of all its customers, including but not limited to persons with disabilities, in an effective and timely manner.

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you're unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at Please note HR People Connect People Contact Center will not have visibility of your application or interview status.

Data Privacy:
We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.

By submitting personal information to Siemens Healthineers or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Notice here.

To all recruitment agencies:
Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

Beware of Job Scams:
Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees.  These scammers may attempt to collect your confidential personal or financial information.  If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.