Lead Advanced Field Service Technician - Burnaby, Canada - Honeywell

Honeywell

Verified Company

Burnaby, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Leads successful on-site installation, servicing and repair processes of complex equipment and systems without direct supervision. You will follow detailed work instructions and amend any outdated or incorrect instructions with help of Engineering teams. You will make improvements to training guides and documentation.

You will lead continuous improvement initiatives in the field to quickly fix any administrative difficulties relating to delivery and installation of proper equipment.

You will train the customer on proper usage, troubleshooting, and basic repair procedures for complex equipment.

Key Responsibilities

Inspect for Quality
Install or Repair Work Orders
Provide Customer Support
Mentor and Train Jr. Field Service Representatives
Provide highlevel service to customers

YOU MUST HAVE

CFAA (Canadian Fire Alarm Association) Certification
Technician or Technologist Diploma.
5+ years of experience in Commissioning Commercial/Industrial Fire Alarm Systems
Valid driver's license

WE VALUE

Previous industry experience
Factory training on XLS 1000,XLS 140, XLS 3000 and EBI systems
Previous technical/installation experience
Previous customer service experience
Good written and oral communication
Ability to follow instructions and identify mistakes
Bachelor's degree or technical/professional certificate
Good presentation skills

Travel requirement : 85%

Additional Information:

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JOB ID:HRD193444

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Category:Customer Experience

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Location:3490 Gardner Court Suite 300,Burnaby,British Columbia,V5G 3K4,Canada