Quality Consultant Support Specialist - Mississauga, Canada - Trillium Health Partners

Trillium Health Partners

Verified Company

Mississauga, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Description:

Position:
Quality Consultant Support Specialist

Posting ID:

Department:
Patient Support Services

Status:
Permanent Full Time

Site:
Mississauga Hospital

Hours of Work/Shifts:
Days with flexibility to work evenings and weekends

Role Level:
Professional Group (PG06) - $27.85 to $34.85 (salary commensurate with experience)

Posted:
April 10, 2023

Internal Deadline:
April 17, 2023

**The location of any vacancy/position may be changed or reassigned as per operational needs

***Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital and the Queensway Health Centre, Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.

Our Mission
:
A New Kind of Health Care for a Healthier Community

Our Values
:
Compassion, Excellence, Courage

Our Goals
:
Quality, Access, Sustainability

Our Enablers
:
People, Education, Innovation, Research

Job Summary:

Acting as a resource, facilitator, and liaison, the Quality Consultant supports clients, management, and frontline staff by providing coordination, analysis, reporting, and auditing to facilitate daily operations for the Patient Support Services portfolio.

Back up and support for our patient-focused hosting model is a key responsibility. The Quality Consultant will record, maintain, monitor, and report on our Quality Assurance Programs.

This position works closely with Team Leaders and frontline staff to provide training, orientation, and best practice instruction as well as support, coordination, and problem solving of work assignments and replacement needs.

The Quality Consultant will input and/or analyze daily, weekly, and monthly statistics and produce reports as required.

Key Qualifications:

Secondary school graduate with relevant postsecondary education and/or equivalent
Interactive teaching with adult learners
Strong analytical and problem solving skills required
Excellent leadership, customer service, and interpersonal skills required
Strong and effective communication and written skills combined with strong organizational skills to handle multiple tasks in a fastpaced customer service environment
Ability to work independently as well as part of a team
Previous health care or relevant experience required

Responsibilities:

Carries out audits and inspections to ensure quality assurance of Trillium's cleaning and disinfection program
Acts as liaison and resource person for clients, management, and staff by facilitating daily activities to ensure effective use of resources.
Liaises with vendors to create standard operating procedures and training programs for staff
Provides and tracks training and orientation for designated staff to ensure cleaning best practices are fully met
Provides recording, reporting, and analysis for all quality control and assurance functions within the Patient Support Services portfolio, including patient satisfaction surveys
Identifies and resolves issues and facilitates communication within Patient Support Services to ensure patientfocused service delivery
Performs all other duties as required
Where these factors are relatively equal seniority shall govern providing the successful applicant._
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation._
All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act._
Trillium Health Partners is identified under the French Language Services Act._

**_