Emhware - Customer Support Representative, Remote - Toronto, Canada - EverCommerce

EverCommerce

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Customer Support Representative, EMHware

REMOTE (Canada)

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team.

You can learn more about our Company, Culture and Values here:

We are looking for a Customer Support Representative to focus on our EMHware product. EMHware is a Canadian web-based Agency Management Software for mental health, addictions and social service agencies across Canada.

With hundreds of agencies and thousands of users across the country, we believe in treating agencies that use EMHware as partners in the improvement of mental health, addictions and social services within their communities.

This approach has led to our exponential growth, success, and desire to make a difference in the lives of our customers and clients accessing their services.

Responsibilities:

Provide Customer support for our platform by being a Subject Matter Expert (SME) on EMHware
Provide training and support to our end users
A desire to learn and work as part of a team focused on delivering a software solution that strives to exceed the expectations of its customers
Perform other duties as needed

Skills and Experience needed for success in this role:

Post-Secondary education or demonstrated proficiency in the above
Ability to build consensus and relationships among managers, partners, and employees
Excellent interpersonal, customer support and communication skills
Ability to work well in highpressure situations and take the lead if necessary
Comfortable in a fastpaced environment and capable of meeting shortdeadline projects daily
Excellent attention to detail and willingness to pitch in to any initiative when necessary
Confidence navigating Microsoft Office Suite, and help desk support software

Where:
The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones.

This role can be based anywhere in Canada - if you're close to one of our offices, we can set you up in-office or you can work 100% remotely.

Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits & Perks:

Flexibility to work where/how you want within your country of employment inoffice, remote, or hybrid
Robust wellness benefits, including an annual wellness stipend
Flexible and generous (FTO) timeoff
Employee Stock Purchase Program
Registered Retirement Savings Plan (RRSP) with 4% company match
Continued investment in your professional development through Udemy

EverCommerce is an equal opportunity employer and we value diversity at our company.

We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status.

We look forward to reviewing your credentials and getting to know more about your experience