Valet Team Lead - Mississauga, Canada - Indigo Park Canada

Indigo Park Canada

Verified Company

Mississauga, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are currently seeking a
Valet Team Lead for our Toronto Pearson Airport location.

The Team Lead will ensure a smooth-running operation and customer satisfaction by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our clients.

Team Leads will act as the ambassador for the company as well as for the Pearson Airport.

What you will be doing:

Coordinate the service experience for valet clientele while working alongside the valet attendants to ensure our service level standards are met or exceeded
Assist wit all customer inquiries and needs, adhering to company policies and procedures
Train new employees on valet department processes and procedures
Oversees the productivity, breaks, and daily scheduling of all team members.
Maintain organization throughout the operation by delegating and managing responsibilities amongst the team and ensure their completion in timely manner.
Ensure to keep the flow of cars consistent and organized
Coordinate the transition of duties at end of shift with incoming Team Lead
Responsible for providing direction, staff training, mentoring and staff management
Continuously always keep safety of self and others in mind
Park and retrieve vehicles carefully, efficiently, and in a timely manner
Always operate vehicles in a safe manner within the posted speed limit to minimize potential for accidents and/or damage
Support in creating a positive environment for customers and employees to enjoy
Promote the importance of exceptional customer relations
Ensures workspace is clean and well maintained; performs and/or delegates general housekeeping and maintenance responsibilities as needed.
Other duties as assigned

What Are the Working Conditions?

Operation runs 7 days a week, 24 hours a day
Must be able to stand for long periods of time

What you bring to table:

Excellent customer service and problemsolving skills with 2 years experience
Previous Team Lead or similar experience is considered an asset
Strong communication and interpersonal skills, both written and verbal
Cautious and courteous driver, with a valid G license and a clean driving record
Ability to drive manual transmission is required
Ability to successfully manage and train employees
Exceptional multitasking, prioritization, and strong organizational skills
Intermediate knowledge of Microsoft Office Suite (e.g., Word, Excel, Outlook, etc.) and another computer knowledge
Strong leadership skills are key in this role to achieve maximum productivity
Ability to work efficiently under pressure in a fastpaced environment
A strong team player who can work independently with mínimal supervision
Detail oriented

What will set you apart:

Bilingualism (English and French) is a strong asset
Resultsoriented individual with a concern for accuracy and customer relations
Exceptional time management and organizational capabilities
The composition of Indigo's workforce reflects a wide variety of ages, profiles and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination, but it does not include any other person under the Human Rights Code. Accommodations are available on request in the relationship to the materials or processes._
Indigo Park has adjusted its recruitment process to reflect the current climate we live in due to COVID19. Therefore, we have transitioned to prioritizing virtual interviews._
We will continue to take every necessary precaution to ensure the wellbeing of everyone during our recruitment process._

Benefits: