ERP Support Specialist – Tier I - London, ON, Canada

Only for registered members London, ON, Canada

6 days ago

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Job summary

This role is responsible for ensuring that Profit Centre teammates receive high-quality service in adherence with support service level objectives.

The Tier I ERP Support Specialist will be primarily responsible for providing ongoing ERP platform functional and technical support to teammates,
intake of teammate support inquiries,
logging support inquiries and related activity through the Emco's ITSM platform,
communicating with ticket submitters to ensure issues are understood,
collaborating with subject matters experts in other parts of the organization when issues cannot be cleared directly by the ERP support team,,
  • ,Day-to-day monitoring tracking coordination of service desk incidents
    • Prioritization and resolution of support inquiries per established levels

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