Reporting Analyst - North York, Canada - IMG Logistics Inc
Description
The DSM Tracking & Reporting Analyst is responsible for validating all DSM projects, savings costs and incentives. This position helps account for DSM results, authenticate and process customer incentive paymentsSpecific Accountabilities:
- Process DSM projects in CRM and prepare Accounts Payable (A/P) batches by validating vendor information and customer incentive payments. Manage return cheque and replacement cheque process between Customers, Account Managers and A/P.
- Resolve customer & service provider inquiries and complaints for outstanding claims.
- Liaison with internal and external stakeholders for resolving outstanding issues, discrepancies with project submissions and minimizing DNQ's (Do not qualify) in order to maximize shareholder incentive.
- Maximize the tracking and reporting functionalities of T&R system of record to readily provide assistance to internal users and assist in enhancements and business requests.
- Assist in maintaining uptodate Tracking & Reporting related process documentation.
Scope/Dimensions:
- Processes: Ensure processes are followed and updated to meet Evaluation requirements.
- Communication: Provide excellent customer service to internal stakeholders and support external communication to the customer.
Contact / Working Relationships:
- Internal: Energy Solutions Advisors, Business Intelligence, DSM Business Solutions, Customer Care, Accounts Payable
- External: Third parties that may partner or collaborate with the applicable conservation programs (i.e. Service Organizations, Energy Advisors, etc.)
Knowledge, Skills and Abilities:
Required:
- Strong analytical skills and the ability to provide suggestions on process improvement.
- Postsecondary education in business or a related quantitative discipline or equivalent work experience
- Proficiency in MS Office; in particular strong Excel skills needed (proficiency in basic formulas and pivot tables)
- Strong overall computer skills and ability to work on CRM related platforms, understand data structure and be able to query data for reporting
- Strong interpersonal skills including the ability to work in a crossfunctional environment
- Detail oriented with proven ability to manage multiple processes, handle competing priorities and while ensuring deadlines are met
- Proven ability to work collaboratively with others in a strong team environment
- Demonstrates initiative, selfconfidence and a strong work ethic
Preferred:
- 13 years of proven analytical work experience
- Practical background knowledge in energy conservation program delivery
Working Conditions:
- This position requires light physical effort.
- The position has a potential for light travel (mínimal)
- This position requires normal visual / sensory effort.
- This position typically operates in an office work environment
Hybrid Model:
In-Office (Monday, Tuesday & Thursday) Remote (Wednesday & Friday)
Job Type:
Fixed term contract
Contract length: 6 months
Salary:
$32.00 per hour
Benefits:
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Extracting data: 3 years (preferred)
Work Location:
Hybrid remote in North York, ON M2J 1P8
More jobs from IMG Logistics Inc
-
HR Manager
Kanata, Canada - 3 days ago
-
Construction Coordinator
Port Hope, Canada - 1 week ago
-
Assembly Worker
Markham, Canada - 1 week ago
-
Administrative Assistant
Langley, Canada - 6 days ago
-
Cost and Project Controls
Bowmanville, Canada - 1 week ago
-
Production Supervisor
Langley, Canada - 6 days ago