Senior Account Executive - Bowmanville - Homewood Health

    Homewood Health
    Homewood Health Bowmanville

    1 day ago

    Full time
    Description

    Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.

    As a Senior Account Executive, you will be an integral part of a collaborative team focused on delivering seamless services and programs to our clients and customers. If you are looking for a company that is constantly moving forward in pursuit of successful outcomes, get ready to love it here

    What you'll be doing:

    • Maintain and update the Account Plan, ensuring accuracy in customer data (opportunities, risks, relationships, etc.)
    • Work with corporate customers to develop annual program plans and participate in customer meetings and wellness committees
    • Provide consultations on psychological health, wellness, and employee issues to HR departments, wellness committees, and leadership teams
    • Develop and implement strategies to meet customer objectives and utilization targets
    • Manage customer expectations, provide resolutions, and oversee quality assurance and education processes
    • Handle contract documentation, renewals, and retenders to ensure timely and profitable outcomes
    • Analyze customer data and create custom reports, highlighting trends, outcomes, and opportunities
    • Achieve annual retention and growth targets through upsell, cross-sell, and renewal/retender strategies
    • Identify upsell and cross-sell opportunities, leveraging knowledge of customer needs and Homewood's service offerings
    • Support Business Development and Sales teams on RFPs and other growth initiatives
    • Maintain accurate records in Salesforce CRM and ensure alignment with account and engagement plans
    • Prepare and participate in customer meetings, conducting internal prep meetings and gathering necessary materials
    • Collaborate with internal teams to ensure seamless service delivery and address customer needs effectively

    What we're looking for:

    • 2-year diploma in Marketing, Business Administration, HR or other relevant discipline
    • 2-4 years' experience in a professional business to business sales and/or account management environment
    • Ability to apply critical, analytical thinking and creativity when developing customer-focused solutions
    • Excellent verbal, listening and written communication skills in English; French skills an asset
    • Strong business acumen and unbridled curiosity
    • Strong customer service, problem solving and negotiating skills
    • Excellent organizational skills and a strong attention to detail
    • Excellent presentation and meeting facilitation skills
    • Ability to work independently as well as contribute to team objectives
    • Proficient with Microsoft Office, and CRM software (Salesforce)
    • Valid driver's license, access to vehicle, and the ability to travel

    Why work with us

    Homewood Health is Canada's largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration and innovation. Our people make a difference

    As an equal opportunity employer, Homewood Health is committed to employment accessibility, diversity, equity and inclusion. For this reason, we encourage applications from members of equity-seeking groups including women, racialized and indigenous communities, persons with disabilities, and persons of all sexual orientations and gender identities/expressions.

    Join us at Homewood Health and be part of a diverse team helping Canadians live healthier, more productive and fulfilling lives.

    This job posting is for an existing vacant position within the organization.

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