Casual Dispatch Coordinator - Victoria, Canada - The Universal Group

The Universal Group

Verified Company

Victoria, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Are you a detail-oriented Dispatch Professional with a strong ability to communicate, collaborate, and problem solve? Are you passionate about providing caring and thorough customer service to your client group? Are you looking to be a part of a growing team and company?

The Universal Group has an exciting opportunity for a Dispatch Coordinator to join our Dispatch team.

Reporting to the General Manager, the Dispatch Coordinator partners with the Dispatch group and internal clients to drive forward our purpose of providing Peace of Mind to our clients and our employees.

We deliver on our purpose through our core values of being passionate, driven, and authentic.

The Company

The Universal Group is an industry leader in traffic control services, traffic management planning, traffic signage & equipment supply, landscaping, temporary labour, and occupational health and safety.

The Universal Group operates across British Columbia with operations in the Okanagan, Vancouver Island, and the Lower Mainland; and as of late 2021 we have operations in Ontario and Quebec.

With a growing employee base and through a number of strategic acquisitions, The Universal Group is expanding nationally making us the prominent player within the traffic control industry.

As an employee of the Universal Group, we promise to provide that same peace of mind to you, as you contribute to our mission, demonstrate our core values and deliver best-in-class services.

Who You Are

Fueled by your passion and drive to achieve success, you bring a collaborative and consultative approach, and a keen ability to connect people, data and performance to drive the business forward.

Through your high level problem solving skills, and commitment to outstanding client service, you have developed a track record for understanding business interests, and building on opportunities to enhance business value through data analysis and interpretation.

The Role

As Dispatch Coordinator, you will be primarily responsible for organizing daily dispatch for various job sites, working in compliance with all legal and safety requirements regarding the safe control of traffic and flagging personnel.

Additionally, this position is responsible for administrative duties and any other tasks assigned by the General Manager to support the functions of business operations.

What you will do:

Place employees into jobs and send information to employees
Add premiums to the job when the employee is assigned to the job
Provide needed information and correspondence to Area Managers
Coordinate with subcontractors
Receive calls from traffic personnel reporting absence information
Accurately enter all absence details for traffic personnel into an Absence Form
Ensure proper callback protocol is followed via phone
Ensure proper callback protocol is followed with employees
Support tracking of availability of resources
Notify stakeholders when short or canceling jobs (with support of Area Managers)
Support coordination of rental equipment (with Traffic Employee)
Review weekend availability
Process time off requests and sick days
Review approved paid days to add activities
Paper timesheets and timesheet console
Track and provide availability of resources
Coordinate nonsupply cancellations (when occurs same day)
Trainee placement coordination

Perks & Benefits

A large, growing company with room for promotion
Extended healthcare benefits available after probation
An RRSP matching plan (if applicable)
Free coffee in office
Parking onsite

Qualifications

Knowledge and understanding of Traffic Management Plans and the Traffic Control Manual for Work on Roadways developed by the Ministry of Transportation and Infrastructure
Knowledge of Windows Office Applications; Word and Excel
Telephone skills and mannerisms
Ability to multitask and work under tight time constraints
Dependability and available for flexible working hours
Previous dispatching experience is considered an asset

Why Universal Group?

The Universal Group is rapidly growing as we are expanding our business across other Canadian provinces, this is an exciting opportunity to be a part of our growth.

Our company is driven by an entrepreneurial spirit and you will be able to own your role.

As an integral part of the Dispatch Team at The Universal Group, you will receive a competitive base salary as well as a comprehensive benefits package, and opportunities for further education and development.

The Universal Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace.

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.