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St. John's

    Service Shop Supervisor - Saint John, Canada - Source Atlantic

    Source Atlantic
    Source Atlantic Saint John, Canada

    1 day ago

    Default job background
    Full time
    Description

    We are currently seeking a strong candidate to represent Source Atlantic Saint John, New Brunswick, as a:

    Service Shop Supervisor

    In this role you will be accountable/responsible for ensuring all service order requirements are addressed in a timely, efficient and effective manner. Supervise all in house technicians to ensure to maximize efficiency while maintaining a safe work environment.

    Main Responsibilities:

  • Responsible for day-to-day support of the Service Department
  • Planning/scheduling and prioritizing jobs for technician, working hand in hand with the technicians, troubleshooting, organizing, managing customer demands all while supervising a team of highly specialized Service Technicians.
  • Liaison between customers and service operations. Maintain an open, working relationship with the customer during the repair process.
  • Communicate work in progress and updates to team and management.
  • Assign, co-ordinate and review the technical work of the service team to ensure repairs are completed in an efficient manner.
  • Collaborate with other department and quality manager to identify and improve the procedures and efficiency of the shop.
  • Maintain a 5S environment.
  • Ensure all company policies are followed through the repair process and meeting any, and all customer requests. Ensure our ISO policy is followed throughout all repairs.
  • Execute initiatives to maintain a safe and organized work environment and to improve on shop productivity.
  • The successful candidate will be expected to participate in the On Call rotation.
  • Our facility is a 24/7 operation, overtime to be expected

    • The ideal candidate possesses:

  • Minimum 5yrs in supervisory/leadership role
  • Red Seal Millwright or industrial electrical would be considered an asset.
  • Excellent written and verbal communication skills
  • An affinity for technical and industrial applications
  • Detail-oriented skills with sound decision-making abilities
  • High attention to detail, adaptable to high paced environment
  • Energy, Enthusiasm and Collaborator
  • Knowledge of ISO 9001:2008 is an asset

    • In return for the above, Source Atlantic offers a permanent full-time position in a great working environment, proven team, and a competitive compensation package with benefits, retirement planning, and more.

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