Accounting Customer Service Representative - Milton, Canada - PBS Systems

PBS Systems

Verified Company

Milton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

"PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we've only just begun "

The Opportunity:

We are changing the way people buy and service cars one dealership at a time.

In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.

Each month we welcome hundreds of new users to our software platform, and we need your help.

We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.

And that's where you come into the picture.

While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers.

After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.

The Role:

PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team.

As an Accounting Customer Service Representative, you will provide excellent training to our new and existing customers in the accounting module of our software, by assisting customers during develop, install and training process of their new dealership software.

Responsibilities:

Provide excellent software support to our customers in the Accounting module to our customers
The Accounting Customer Service Representative keeps users informed about their escalations/incident's status at agreed intervals
Ensure support services are delivered professionally and effectively
As an Accounting Customer Service Representative, you need to be able to communicate effectively, provide empathy for the customer, as well as build and maintain positive relationships
Work on project teams supporting other departments and installation needs
Monitor and respond to helpdesk tickets assigned to your team
Available to travel one week a month through out Canada and the USA
Perform other duties and responsibilities as assigned

Qualifications:

Must understand the basics of accounting (debits/credits)
Accounting Diploma/Certificate
Automotive Dealership Accounting Department experience is an asset
Customer service experience
Possess excellent communication and analytical skills
Knowledge of Microsoft Windows and Microsoft Office
Strong analytical and organizational skills
Works well both with a team and independently
Ability to embrace variety, structure, change and innovation
Available to work occasionally Saturday and/or Sunday due to travel schedule

What we offer:

Internal promotion and growth opportunities
An education department dedicated to helping you with professional and personal development
Access to an onsite gym at some locations and/or corporate membership to Goodlife
Free parking
Staff events
Competitive base salary ($45,000k/yr. to $55,000k/yr.)
Great referral bonus
Staff discounts with GM, Dell, and more