Revenue Control Officer, Revenue Governance and - Toronto, Canada - CIBC Mellon

CIBC Mellon

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Information:

CIBC Mellon is a leading provider of asset servicing solutions to institutional investors in Canada, including multi-currency accounting, fund valuation, and investment information reporting.

We are passionate about providing exceptional client service backed by our culture of innovation and success.

Our outstanding employee experience will provide you with opportunities to learn and grow professionally while supporting the communities in which you live and work.

We are a diverse and dynamic workplace where employees take an active role in delivering on strategic objectives while advancing their individual career goals.

We encourage innovative thinking and give our employees the support and resources they need to turn great ideas into actions.

Position Overview:

The Revenue Control Officer, Revenue Governance and Billing Services is responsible for managing day-to-day revenue governance for a portfolio of clients to ensure client satisfaction, a consistent client experience and operational efficiency/control, also works to achieve a reduction of risks/losses in related functions.

Revenue Governance includes creating, implementing fee schedules, invoice reviews, monitoring accounts receivable, orphaned accounts and other revenue control activities.

The individual ensures that work processes are followed consistently and that pre-set deadlines are met and complete all month end and deadline driven activities.

Responsibilities:

Acts as the of point contact between internal departments, relationship managers and clients on all feerelated issues and queries
Works with Finance, Service Directors, and Relationship Managers to implement fee schedules on a timely and accurate basis
Reviews client invoices based on established policies and procedures
Engages clients and Relationship Managers as needed to follow up on outstanding accounts receivable, and reports on activity
Tracks, monitors, coordinates and reports out on fee related activity including accounts receivable, orphaned accounts, etc.
Works with Relationship Managers, Legal and other internal departments on SLAs and reporting requirements relating to revenue matters
Responds to escalated client inquiries, resolves problems, manages billing administrative / revenue operational issues and regularly monitors accounts to ensure client satisfaction and adherence to service level standards
Works directly with clients on invoicing issues, and seeks resolution with appropriate internal parties
Maintains understanding of services and the client's business profile as it relates to the team's accountabilities, to ensure compliance with regulatory requirements and corporate policies and procedures
Minimizes risk and operational losses by reviewing policies and procedures to ensure that critical controls are in place and are being followed

Qualifications:

University degree or equivalent education with a concentration in business, finance or accounting
35 years' progressive experience in financial services operations or client facing roles
Demonstrated client service experience
Canadian Securities Course, Trust & Custody Services; CPA is an asset
Strong MS Office software skills; demonstrated proficiency in Word, Excel etc
Organized, detail oriented, analytical
Strong problem solving skills
Excellent written and verbal communication skills
Ability to multitask & meet deadlines
Adaptability to a changing environment

CIBC Mellon's Values:

Get it Right Every Day:
Deliver service excellence while always acting with the highest ethical standards

Put Clients at the Centre:
Advocate for clients by listening, sharing knowledge, and bringing the right solutions forward

Be One Family:
Challenge, empower and recognize your colleagues

Take Ownership:
Speak up, speak out, and make things better