Service Manager - Quebec City, QC
4 days ago
Job summary
We are looking for customer-focused self-starting individuals to join our team and make a difference as Service Managers leading large teams of technicians in the field to achieve employee department and customer goals objectives.- Daily administration of zone activities includes implementation of action plans to achieve annual key results monitor progress toward achievement of goals.
- Advocate and follow standard in health safety onboarding engagement with new hires transferring employees build meaningful relationships through regular communication internal departments that effect direct reports customers develop direct reports be high performing attain key performance goals effective efficient workforce job analysis planning safety training communication job tasks job performance job satisfaction career discussions corrective action behavior discipline monitor attendance staff accounting hours posting work orders contact meet customers review new business scheduling quality concerns collection issues technical issues analyze customer satisfaction levels aim build rapport resolution service issues resolve employee customer concerns disputes conduct annual performance evaluations one subordinate maintain employee training records create track operational reports zone monitor performance KPIs assist preparation business plans annual budgets service operations analyze upcoming marketplace data establish technical staffing requirements inventory service vans etc attend participate various strategy team management health meetings forecast replacement growth projections technician headcount set budgets financial data market business analysis present skills knowledge leadership people development adapt change environment fast pace ability prioritize timely decision making driver abstract required upon acceptance offer meeting company policy valid drivers licence minimum years experience industry works effectively others responsiveness attentive active listening clear concise oral written communication communicates confidence courteous professional manner presentation skills demonstrates functional expertise leads teams builds effective teams hiring staffing strong problem solving Microsoft Office Applications Mobile Technology Familiarity Microsoft Office Applications Strong Problem Solving Leads People Teams Builds Effective Teams Hiring Staffing
Job description
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Job description
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