Administrative Services Manager - Quebec

Who are we? · For over 15 years, Lacroix Private Medicine has been a leader in private healthcare in Quebec. With a network of 17 clinics (including one in Florida), two operating rooms, a medical biochemistry laboratory, more than 150 physicians, and over 350 dedicated employees ...

Job description

Who are we?

For over 15 years, Lacroix Private Medicine has been a leader in private healthcare in Quebec.

With a network of 17 clinics (including one in Florida), two operating rooms, a medical biochemistry laboratory, more than 150 physicians, and over 350 dedicated employees, we passionately pursue our mission every day: to provide compassionate, accessible, and high-quality care.

Our rapidly growing team is driven by innovation, compassion, and a constant commitment to excellence.

Our Mission

To be the benchmark in private healthcare.

Our Values

Passion | Respect | Integrity | Commitment | Innovation

Why Choose Lacroix Private Medicine?

Over 350 professionals have already chosen us

Modern and state-of-the-art clinics

Stable and continuously growing organization

Same-day lab results available Access to a full range of care: family medicine, specialized medicine, and surgery

Network of 17 clinics across Quebec (and one in Florida)

Job Summary

Reporting directly to the Laboratory Director, the Services Manager administrative ensures the coordination and supervision of the administrative, logistical and support aspects of daily operations.

They ensure the proper management of human, financial, and material resources, while guaranteeing regulatory compliance and providing organizational support to the teams.

They also play an active role in sales and marketing development, supporting management in promoting services, managing customer relationships, and enhancing the laboratory's market positioning.

Main Responsibilities

Administrative Services Management

Supervise the reception, medical secretarial, appointment scheduling, and patient file management teams
Optimize and standardize administrative processes (admissions, consents, files, results)
Ensure efficient management of schedules, volumes, and peak periods
Ensure a professional, seamless, and compliant patient and client experience
Approve orders and invoices, and manage inventory

Billing and Management of Revenue

Ensure rigorous and efficient invoicing
Validate the compliance and eligibility of billed services
Monitor accounts receivable and optimize payment deadlines
Collaborate closely with the accounting and finance departments

Sales and Marketing

Participate in the planning and monitoring of marketing initiatives (website, promotional materials, campaigns)
Support the director in sales growth and development strategies
Support and coach sales representatives as needed
Contribute to the management and maintenance of customer relationships (agreements, satisfaction, follow-ups)

Logistics and Operations

Supervise the transportation department
Plan and monitor fleet maintenance
Coordinate maintenance and technical services (air conditioning, generators, etc.)

Human Resources Management

Supervise, motivate, and evaluate staff under their responsibility
Participate in the recruitment, onboarding, and training of employees
Plan replacements and manage absences
Ensure the application of HR policies and a structured work environment
Ensure employees' professional compliance (licenses, insurance, orders)

Quality, Compliance, and Regulations

Ensure compliance with confidentiality and personal information protection regulations
Supervise the maintenance and integrity of files
Participate in audits and quality assurance processes
Implement and monitor administrative performance indicators
Ensure compliance with regulatory licenses and permits (LSPQ, ASPC, CFIA)

Information Systems and Continuous Improvement

Optimize information flows between different sectors
Analyze performance indicators and propose improvements
Participate in process automation and optimization projects

Internal and External Relations

Act as an administrative resource person for partners and clients
Support business development activities
Collaborate closely with the director on various strategic mandates

Desired Profile

Education

Bachelor's degree in administration or equivalent university education (required)

No scientific or medical training required. An understanding of the healthcare sector is an asset.

Experience

Minimum of 5 to 8 years of experience in administrative management
Experience in a healthcare setting, private clinic, or laboratory (major asset)
Relevant experience in team management
Proficiency with computerized systems (LIS, ERP, financial tools)

Key Skills

Excellent organizational skills and attention to detail
Sense of responsibility and confidentiality
Inspiring leadership and a hands-on approach
Analytical and operational management skills
Excellent communication skills in French (functional English: an asset)

Schedule

40 hours/week – Monday to Friday, daytime hours.

Occasional flexibility required according to operational needs (evenings and weekends).

Mobility Occasional travel within the Montreal area.

Compensation

$90,000 to $130,000, depending on experience and qualifications.

Our Benefits

Cell phone allowance, $60/month
$500/year Lacroix gift card with expedited access to a doctor
$1,100 annual health account
FTQ pension plan with employer contribution
Annual training budget
Opportunities for advancement and development
4 weeks of vacation
Free parking
Modern and bright work environment
Unlimited coffee and employee lounge