Business Desk Representative - Markham, Canada - Pathway Communications

Pathway Communications

Verified Company

Markham, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Pathway Communications, a leader in Managed IT and Technical Service Desk solutions, is seeking highly competent and experienced English Business Desk Representatives to join its team in Markham.

As a Business Desk Representative, you will join a close-knit, specialty unit which provides onboarding and account troubleshooting support to our client's end-users.

Microsoft desktop and server operating systems;

Duties

Inbound technical support duties:_
Fulfill service requests for assets and services (part replacements, onsite repairs).
Document and update all interactions in a stateoftheart ITSM
Escalate incidents and problems to Level 2 teams (and vendors) if/as required.
Meet all performance standards for quality, work volume and productivity.

Requirements:

Education and training_
IT diploma, certifications, or extensive handson technical call centre experience would be an advantage.
Knowledge, experience_
Three years' past experience in a technology contact centre or IT service desk;
Use of ITSMs (ticketing systems)
Skills_
Able to follow and use scripts and prescribed operating procedures.
Excellent customer service, oral and written communications skills
Analytical and problemsolving skills to deal with technical problems.
Other_
Must be willing to work in variable, rotating shifts including evenings, weekends and public holidays.
CPIC clearance and strict adherence to PCI standards

How to apply
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