Personal Care Specialist - Québec, QC, Canada - Innomar Strategies

Description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today

What you will be doing

PRIMARY DUTIES AND RESPONSIBILITIES:

• Key point of contact for patients
• Contact patients to gather information and educate patients on program services
• Be a reimbursement expert in his/her assigned caseload territory
• Educates the patient on program services, including but not limited to injection training, pharmacy options, and reimbursement support
• Ensure coordination of patient services in a timely manner resulting in a rapid and continuous access to therapy
• Works collaboratively with other team members in various roles to coordinate the patient journey and ensure patient onboarding
• Manage all aspects of coverage to maximize and maintain prescription drug coverage
• Regularly interacts with insurance companies, pharmacies, and other healthcare professionals to provide optimal reimbursement support
• Coordination of prescriptions (initial and renewal)
• Adverse Event reporting
• Ad hoc duties as assigned

What your background should look like

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Requirements:

• A post-secondary or Associate degree program and/or an equivalent combination of experience and education is required
• Bilingualism (English/French) is an asset (requirement for province of Quebec)
• Experience in a customer service setting

Assets:

• Experience in public or private third party reimbursement arena, call center setting or pharmaceutical industry in sales, managed care, clinical support, or related experience an asset
• Experience in a Customer Service setting
• Comprehension of medical information
• Knowledge of public, private and federal reimbursement an asset
• Previous work using a CRM system an asset
• Knowledge of an asset

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Exceptional customer service skills and phone etiquette
• Detail and result oriented
• Strong analytical and organizational skills
• Excellent time management skills & sense of urgency
• Ability to collaborate effectively with program associates
• Ability to work autonomously in a remote setting
• Ability to manage multiple tasks and priorities at once
• Ability to communicate effectively both orally and in writing and in both English and French (oral and written) for the Quebec and New Brunswick Provinces.
• Strong computer skills and knowledge of Microsoft Office
• Ability to adapt to change and ambiguity
• Adhere to Performance Standards and Procedures required by the program

The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

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Schedule

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today

What you will be doing

PRIMARY DUTIES AND RESPONSIBILITIES:

• Key point of contact for patients
• Contact patients to gather information and educate patients on program services
• Be a reimbursement expert in his/her assigned caseload territory
• Educates the patient on program services, including but not limited to injection training, pharmacy options, and reimbursement support
• Ensure coordination of patient services in a timely manner resulting in a rapid and continuous access to therapy
• Works collaboratively with other team members in various roles to coordinate the patient journey and ensure patient onboarding
• Manage all aspects of coverage to maximize and maintain prescription drug coverage
• Regularly interacts with insurance companies, pharmacies, and other healthcare professionals to provide optimal reimbursement support
• Coordination of prescriptions (initial and renewal)
• Adverse Event reporting
• Ad hoc duties as assigned

What your background should look like

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Requirements:

• A post-secondary or Associate degree program and/or an equivalent combination of experience and education is required
• Bilingualism (English/French) is an asset (requirement for province of Quebec)
• Experience in a customer service setting

Assets:

• Bachelor's degree
• Experience in public or private third party reimbursement arena, call center setting or pharmaceutical industry in sales, managed care, clinical support, or related experience an asset
• Experience in a Customer Service setting
• Comprehension of medical information
• Knowledge of public, private and federal reimbursement an asset
• Previous work using a CRM system an asset
• Project management skills
• Knowledge of an asset

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Exceptional customer service skills and phone etiquette
• Detail and result oriented
• Strong analytical and organizational skills
• Excellent time management skills & sense of urgency
• Ability to collaborate effectively with program associates
• Ability to work autonomously in a remote setting
• Ability to manage multiple tasks and priorities at once
• Ability to communicate effectively both orally and in writing and in both English and French (oral and written) for the Quebec and New Brunswick Provinces.
• Strong computer skills and knowledge of Microsoft Office
• Ability to adapt to change and ambiguity
• Adhere to Performance Standards and Procedures required by the program

The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

For details, visit amerisourcebergen

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Schedule

Affiliated Companies:

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

AmerisourceBergen is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them.

We're a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.

Job Scams

Recruitment scams are on the rise and the intent is to target individuals looking for employment opportunities. To protect yourself, we urge you to be vigilant and follow these guidelines.

1.) Research the Company: Thoroughly research any company before applying or sharing personal information, check their website, read reviews, and verify their legitimacy.

2.) Be Wary of Unrealistic Promises: Exercise caution If a job posting offers high salaries and minimal qualifications. Legitimate jobs will have realistic expectations and provide detailed job requirements. Jobs at Cencora can be found on

3.) Guard Your Personal Information: Only share sensitive information after vetting the employer's credibility. Avoid sharing your Social Security number, bank account details, or identification documents during the application process. Cencora does not request this information as part of the employment application.

4.) Avoid Upfront Payments: Legitimate employers do not require payment during the hiring process. Be suspicious if you are asked to pay for training materials, processing fees, or background checks before securing a job offer. Cencora will never ask you for payment information during the hiring or onboarding process.

5.) Verify Communication Channels: Scammers often use free email services or chat platforms without providing an official company contact information. Cencora recruiters will have an email address ending in , @alliance-, @alliance-, alliance- or alliance-

Remember to stay vigilant and informed about common scam tactics to reduce the risk of falling victim to fraudulent employment schemes.