VP of Customer Experience - Cambridge - MealSuite

    MealSuite
    MealSuite Cambridge

    2 days ago

    Full time
    Description

    About MealSuite


    MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with less effort. We're a fast-growing team working on meaningful problems that directly impact patient and resident care.

    About The Role


    We're looking for an experienced VP of Customer Experience to join the MealSuite team. Reporting directly to the CEO, you'll play a pivotal role in shaping and scaling our customer experience strategy - establishing the processes, standards, and culture that will ensure every customer journey is seamless, impactful, and aligned with our mission to deliver exceptional value.

    What You'll Do

    • Provide strategic leadership to grow and empower our Customer Experience teams in alignment with a rapidly expanding customer base
    • Drive operational improvements by identifying inefficiencies and implementing process enhancements that accelerate project delivery and success
    • Champion innovation in customer support and onboarding, setting measurable goals and KPIs to track impact and progress
    • Develop and evolve a comprehensive CX roadmap, regularly reporting outcomes and challenges to senior leadership and adjusting plans as needed
    • Foster strong cross-functional collaboration to streamline operations and elevate the overall customer experience
    • Lead initiatives to enhance the reseller journey, ensuring partner satisfaction and long-term engagement
    • Lead and energize the CX teams through effective leadership, enabling them to deliver seamless and impactful customer interactions
    • Represent the Voice of the Customer at the executive level, ensuring customer insights inform strategic decisions across departments

    What you bring

    • 10+ years experience in SaaS customer support, onboarding, lifecycle management, and operational best practices that drive customer satisfaction and retention.
    • Formal education (Bachelor's or MBA in Business, Technology, or related fields)
    • Experience with complex products, across various stages of organizational growth including scale-ups.
    • Experience with service analytics tools, customer journey mapping platforms, and CX performance dashboards to drive data-informed decisions.
    • Familiar with managing international and offshore teams and navigating organizational change.
    • Exceptional at building and executing CX roadmaps, reducing project timelines, and fostering cross-functional collaboration.
    • Ability to enable teams to deliver exceptional customer experiences and aligning CX strategy with business growth.
    • Passionate about cultivating a strong team culture, identifying and addressing burnout, and supporting the development of senior leaders.
    • Proven ability to influence executive stakeholders, secure resources, and deliver measurable improvements in customer and team satisfaction.
    • Willingness to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA (and other international locations if required for role).

    Compensation: The hiring range for this role is $160, ,000 CAD per year

    This role requires working onsite in our Cambridge office two days per week. If you're more than an hour away, apply anyway we're open to discussing options.

    Why You'll Love Working Here

    • Unlimited paid time off-yeah, you read that right We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day.
    • Retirement savings support - we invest in your future with RRSP/401(k) matching at 100% up to 3%, because long-term security matters just as much as day-to-day balance.
    • Healthbenefits-this includes day onemedical, dental, and vision options, life & disabilityinsurance,paid maternity and parental leave.
    • Hybrid flexibility-we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer.
    • Work-life balance-this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.
    • Participation in our equity program-we'dlove for you to share inMealSuite'ssuccess as we continue to grow
    • Opportunities for career development and advancement-we support our employees in pursuing and achieving their professional goals.
    • Purposeful work with a positive community impact-more than 90% of our North American employees agree that the company's purpose aligns with their personal values. Learn more about our values at

    We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact

    MealSuite uses AI-assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by people.

    This is a current vacancy, and we are actively hiring for this position.


    #J-18808-Ljbffr
  • Work in company

    Customer Experience Associate

    Only for registered members

    At TD Canada Trust, nous sommes à la tête du service client. Nous visons à construire des relations profondes et durables avec nos clients en effectuant une large gamme de transactions client et en fournissant des conseils sur les services, les produits et les solutions aux clien ...

    Cambridge $22.50 - $28.33 (CAD)

    1 month ago

  • Work in company

    Customer Experience Associate

    Only for registered members

    Lieu De Travail · Cambridge, Ontario, Canada.Horaire · 15. · Rôle du candidat : Ce poste est un rôle de service à la clientèle qui consiste à traiter les transactions financières des clients avec précision et à fournir une expérience client exceptionnelle. · Certains des aspects ...

    Cambridge, Ontario

    1 month ago

  • Work in company

    Customer Experience Associate

    Only for registered members

    Cet emploi offre des opportunités excitantes pour notre branche dans Kitchener & Waterloo. · Haute école ou expérience pertinente (1 an) · ...

    Kitchener $22.50 - $28.33 (CAD)

    1 month ago

  • Work in company

    Customer Experience Associate

    Only for registered members

    L'expérience du client est un poste qui consiste à fournir une expérience client légendaire aux clients. Le candidat devra comprendre les besoins du client et recommander les solutions appropriées. · ...

    Brantford $22 - $27.21 (CAD)

    3 weeks ago

  • Work in company

    Customer Experience Associate

    Only for registered members

    L'agent expérience client contribue à construire des relations profondes et durablement avec les clients en effectuant divers transactions liées au service client. En tant que membre principal du groupe TD Canada Trust, nous nous efforçons de fournir une expérience client légenda ...

    Burlington $22.50 - $28.33 (CAD)

    1 week ago

  • Work in company

    Customer Experience Associate

    Only for registered members

    L'offreur souhaite engager un(e) associé(e) à l'expérience du client qui peut comprendre les besoins des clients et leur conseiller en matière de produits bancaires. · Effectuer des transactions financières comme dépôts, retraits et paiements de factures selon les procédures opér ...

    Burlington, Ontario

    1 month ago

  • Work in company

    Customer Experience Associate

    Only for registered members

    L'objectif principal du poste est de fournir une expérience client exceptionnelle aux clients en résolvant leurs problèmes et en proposant des solutions appropriées. · ...

    Burlington, Ontario

    1 week ago

  • Work in company

    Customer Experience Associate

    Only for registered members

    + Joindre la TD Canada Trust et penser comme un client, agir comme un propriétaire, innover à des fins et exécuter avec vitesse et impact. · + Beau lycéen diplœme ou 1+ an d'œxperience pertinente · Diplœme universitaire ou Équivalent est un atout. · ...

    Hamilton, Ontario

    1 month ago

  • Work in company

    Customer Experience Associate

    Only for registered members

    Cet article est ouvert aux personnes qui se identifient comme Premières Nations (statutaire et non statutaire), Inuites et Métis intéressés par le rôle Customer Experience Associate. · ...

    Burlington $22.50 - $28.33 (CAD)

    1 month ago

  • Work in company

    VP of Customer Experience

    Only for registered members

    We're looking for an experienced VP of Customer Experience to join the MealSuite team.We are building end-to-end foodservice technology for healthcare and senior living organizations. · 10+ years experience in SaaS customer support, onboarding, lifecycle management and operationa ...

    Cambridge $160,000 - $190,000 (CAD)

    3 weeks ago

  • Work in company

    Customer Experience Associate

    Only for registered members

    We are seeking an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience. · Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures · , Underst ...

    Cambridge, Ontario

    1 month ago

  • Work in company

    Customer Experience Associate- Future Opportunities

    Only for registered members

    At TD Canada Trust, nous sommes l'avant-garde de TD Bank. Nous nous efforçons de créer des liens profonds et durables avec nos clients en effectuant un large éventail de transactions client et en fournissant des informations et des conseils sur les services, les produits et les s ...

    Woodstock $22 - $27.21 (CAD)

    1 month ago

  • Work in company

    Customer Experience Associate- Future Opportunities

    Only for registered members

    Lieu De Travail · Brantford , Ontario , Canada · Horaire · 15 · Secteur D activité Services bancaires personnels et commerciaux · Processer les transactions financières comme dépôts , retraits et paiements de factures selon les procédures opérationnelles normalisées , les r ...

    Brantford $22 - $27.21 (CAD)

    1 month ago

  • Work in company Remote job

    After-Hours Customer Experience Representative

    Only for registered members

    Join a supportive and inclusive work environment where teamwork, respect and open communication are at the core of everything we do. · Build positive relationships with customers and team members. · ...

    Cambridge, ON

    1 month ago

  • Work in company Remote job

    Seasonal After-Hours Customer Experience Representative

    Only for registered members

    This is a permanent seasonal opportunity to work as an After Hours Customer Experience Representative. · ...

    Cambridge, ON

    1 month ago

  • Work in company

    Customer Experience

    Only for registered members

    The Customer Experience and Trader Support Administrator is responsible for managing day-to-day departmental functions, supporting sales staff, ensuring customer satisfaction. · ...

    Hamilton $47,500 - $50,000 (CAD)

    1 month ago

  • Work in company

    Customer Experience

    Only for registered members

    The Customer Experience and Trader Support Administrator is responsible for managing and coordinating day-to-day departmental functions, supporting sales staff and ensuring customer satisfaction. · This role provides support to Trading, Logistics, Order Processing, Operations and ...

    Hamilton, ON LH N

    1 month ago

  • Work in company

    Customer Experience

    Only for registered members

    'With one truck a strong work ethic and an ardent sense of team spirit Mike and Antonio Giampaolo established Triple M Metal in 1975. Now more than 50 years later we have grown from modest beginnings to become one of North America's largest privately held fully integrated recycle ...

    Hamilton, Ontario

    1 month ago

  • Work in company

    Customer Experience Associate

    Only for registered members

    We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services products solutions to existing prospective TD customers. · At the branch we understand customer ...

    Kitchener $22.50 - $28.33 (CAD)

    3 weeks ago

  • Work in company

    Customer Experience Associate

    Only for registered members

    The Customer Experience Associate is the face of our branches and is responsible for providing exceptional service to customers throughout their journey. · ...

    Kitchener

    1 month ago

  • Work in company

    Customer Experience Specialist

    Only for registered members

    + Job summary: As a Customer Experience Specialist at Ground News you will be responsible for providing high-quality customer support to our subscribers across web mobile browser extension and newsletter products You will work closely with Product Engineering and Leadership to en ...

    Kitchener $25 - $30 (CAD) Part time

    2 weeks ago

Jobs
>
Cambridge