Project Manager - Toronto, Canada - Enghouse

Enghouse

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

What we do:

Enghouse is a leading global provider of software and services specializing in customer engagement, communication, and collaboration solutions.

With a strong focus on innovation and customer success, Enghouse empowers businesses across various industries to enhance their interactions with customers and drive growth.

Enghouse shares are traded on the Toronto Stock Exchange (TSX) under the symbol "ENGH".

The role:

ERP Project Manager develops, plans and implements the Enterprise Resource Planning (ERP) and related systems.

In this position you will manage all ERP related projects including established project scope, setting deadlines, assigning responsibilities, and monitoring project progress.

This position is also responsible for evaluating and recommending changes to current and future ERP System requirements to meet organizational needs, ensuring project/department milestones/goals are met and adhere to approved budgets, as well as leads the migration of data and processes associated with corporate acquisition efforts.

Responsibilities include:

Understanding project scope, schedule, and deliverables
End to end project management project initiation, planning, execution, control, and closure;
Collaborating effectively with internal and external stakeholders, both inperson and through remote working models as needed maintaining a healthy working relationship without compromising on deliverables and outcomes

- establish and follow change management process
- pre, during and post project implementation

Drive periodic project reviews and mitigating risks with due diligence and a data driven approach
Escalating project issues to the senior management when needed
Contributing to the delivery of all aspects of the project and services: controlling and reporting on project activities, systems and information security
Driving accountability and continual service improvements reviewing support practices, performing trend analysis on key operational metrics, ensuring a high focus on endtoend project delivery
Reporting, analyzing, and resolving issues related to the implementation, stakeholders, and project operations that may impact service quality; ensuring that stakeholders' questions and problems are resolved properly and quickly
Improving support experience for quality results by studying, evaluating, and redesigning processes, establishing and communicating service metrics, monitoring and analyzing results, and implementing changes
Using and creating knowledgebase articles based on new product information, support incidents, and/ or common or critical issues
Implementing process optimization, improvements, and modernization initiatives where appropriate
Identifying process inefficiencies and compliance issues, and implementing strategic solutions
Participating actively and collaborating within the IT team, providing feedback on current day to day activities, and recommending improvements

Required Qualifications and Background

5 years of directly relevant experience
Strong Finance background
Bachelor degree in Finance, Computer systems or Business
Project Management Professional Certification

Knowledge, Skills, and Abilities

Solid understanding of Finance operations (terminologies, practices)
Best practice knowledge on ERP systems for SaaS and Manufactured products
Solid Understanding of Revenue Recognition Management
General knowledge of Overall ERP business setup, process, budgeting and business reporting
Strong analytical skills
Available and responsive to question, clarifications and instructions

Outstanding communication skills

Ability to demonstrate concepts visually and in writing in a way that enables stakeholders to decide with confidence
A selfstarter, experienced in leading projects or delivery work streams
A strategic approach to solution design, with proven ability to develop and execute tactical plans to support the strategy
Excellent ability to coach, motivate and direct work tasks to a multidisciplinary team of professionals

What we offer:

Opportunity for growth and advancement
Great team atmosphere
Opportunity to leave your mark through the delivery of innovative ideas to the team.
Work for a stable and established company

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Enghouse is an equal opportunity employer. All applicants will be considered for employment without discrimination and accommodation will be provided during the hiring process upon request

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