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    Manager, Site Management - Calgary, AB, Canada - Calgary Convention

    Calgary Convention
    Calgary Convention Calgary, AB, Canada

    1 week ago

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    Description
    The Calgary TELUS Convention Centre is looking to hire the position of Manager, Security Services in the Security Department.

    Reporting to the Senior Manager, Client Operations, the Security Services Manager is responsible for the overall daily operations of the Security Services Department.

    This includes managing a team of Security Services Agents whose responsibility is to maintain the security and safety of people and property under the care and control of the Calgary TELUS Convention Centre (CTCC) and to provide ancillary business and customer services to staff members, in-house service providers, clients, and members of the public.

    It is the Security Services Manager's responsibility to ensure the Security Services Department is adequately trained, competent and accredited to provide these services by having knowledge of company policies and procedures and federal, provincial, and municipal legislation relating to matters of safety and security-related duties.

    Oversee the day-to-day security operations for the property, ensuring that all security-related activities function ethically, efficiently, effectively and with utmost professionalism.

    Ensure full compliance with legislation governing security and investigative services as defined in the Security Services and Investigators Act, the Security Services and Investigators Regulations and the Security Services and Investigators Act Ministerial Regulations; including but not limited to maintaining license status, training qualifications, authorized equipment, reporting requirements, complaint processes and Code of Conduct.

    Monitor and convey changes to this legislation and accreditation standards, file for exemptions when required, to ensure compliance by security personnel.

    In consultation with the Senior Manager, Client Operations, develop, implement, maintain and audit security policies and procedures.

    Track security occurrences; monitor crime and safety trends and incidents and provide recommendations to the Senior Manager, Client Operations.

    Ensure incident reports are completed by Security Services Agents for all incidents and review to ensure documentation meets CTCC Standards.

    Ensure reports and records are submitted, stored and maintained in accordance with company and regulatory standards.
    Address organizational security concerns, investigate and recommend corrective actions to the Senior Manager, Client Operations.

    Oversee day-to-day activities related to the maintenance and functionality of the building's access control, CCTV, intercoms, portable radios, etc.

    Monitor and ensure the building access control protocols are being maintained, including but not limited to, access card management, hard key management, client room unlock/lock procedures, building unlock/lock procedures, etc.

    Conduct event risk assessments to establish minimum and recommended event safety and security requirements.
    Manage security resources and assets, including but not limited to, contract security and medical labour for client-related requirements.
    Ensure an inventory of all security systems, equipment, and supplies, is kept up to date.

    Participate as an active member of the CTCC's Emergency Management Committee (EMC), including modifying the emergency action plans and procedures for the property as required for review by the EMC.

    Lead, plan, direct, and control responses to emergency situations and evacuations, including acting as Incident Commander.

    Facilitate response to emergency operations, including acting as Incident Commander, and establishing relations with external agencies which may include but not limited to, local law enforcement and municipal agencies.

    In collaboration with OH&S organize and lead the fire alarm, evacuation, and other emergency response drills.
    Provide guidance, motivation, and direction to Security Services Agents in accordance with all CTCC policies and procedures.
    Support the recruitment, selection, and retention of Security Services Agents.
    Manage the performance management process for all Security Services Agents, with support from the Director, Facility Operations.
    Lead the Security Services training program with support from the Senior Manager, Client Operations.

    Build and manage relationships with clients, guests, employees, in-house service providers, contractors, tenants, and stakeholders ensuring security issues are addressed promptly.

    Provide recommendations to the Senior Manager, Client Operations on the yearly operational and capital expenditure budgets and participate in capital projects from the planning stage forward.

    Process Security Services operational expenditures as defined by the CTCC's Purchasing Policies.
    Undertake other duties and projects as required, and
    At times, work evening and weekend hours when necessary to support event and shift coverage requirements.

    Must possess and maintain a valid Government of Alberta Security Services license with no restrictions, defined by the Security Services and Investigators Act & Regulations, or otherwise which would prevent them from performing their assigned duties.

    Possess and maintain training requirements established by the Security Services training program, including but not limited to, First Aid (Standard Level C with AED or equivalent), Alberta Basic Security Training or equivalent.

    Experience and working knowledge of Access Control Systems, CCTV, and Report Writing Systems.
    Monitors performance trends and identifies opportunities to improve standards. Conflict Management – Steps up to conflicts; Risk Management – Manages highly sensitive complex situations. Conducts risk assessment when identifying or recommending strategic and tactical options.

    Leading Others – Regularly provides constructive feedback and recognition to team members regarding job performance and works with them to identify work goals and create individual development plans.

    Determines the potential causes of the problem and devises testing methodologies for validation. Analyzes multiple alternatives, risks, and benefits for a range of potential solutions. Risk Management
    Policy and Procedure Development
    Technical
    Post-secondary education in a related field.
    PPCT equivalent considered an asset.

    Is Calgary's meeting place, bringing the community together in a central hub to connect, learn, innovate, celebrate, support, and grow.

    Connects Calgary with the global community, leveraging our assets to create opportunities that impact the lives of Calgarians and Canadians.

    As a registered Living Wage Employer in the Province of Alberta, we are committed to paying our employees a living wage, allowing them to meet basic living needs and participate in their communities.

    The Convention Centre offers a comprehensive salary and benefits program that includes life and dependent life insurance, short and long-term disability, health, and dental benefits, travel medical emergency insurance, flexible spending account, employee assistance program, pension plan, flex and bonus hours, wellness programs, educational opportunities, and access to a fitness center.

    Individuals interested in applying for this position can apply online or submit a resume and cover letter to -convention.

    Visit our website at
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