Enterprise Customer Success Manager - Toronto, Canada - Tempo Software Inc.

Tempo Software Inc.

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

As an
Enterprise Customer Success Manager, you will be responsible for continuously driving value for our enterprise customers.

You will play an integral role in the customer journey by ensuring smooth onboarding, promoting product adoption, communicating best practices, and overseeing the renewal process.

Furthermore, through the analysis of customer usage data, you will build and maintain communication cadences to increase the overall health of your customer base and suggest overall improvements through quarterly initiatives.

What you'll do:

Own and drive customer lifecycle with our small and mediumsized customers within your tier.
Interact with customers to deliver product training, drive adoption, engagement, and solicit product feedback
Collaborate with customers to understand their business needs and build a strategy with defined goals that demonstrate measurable outcomes
Manage, forecast, and secure customer renewals
Identify growth and expansion opportunities with customers
Implement and drive action plans for atrisk customers
Navigate, analyze and track data to uncover customer trends
Contribute to our internal and external process and documentation based on the data gathered
Continue to build out a techtouch model to optimize our onetomany customer approach
Be the voice of our customers

REQUIREMENTS

3+ years in a customerfacing role, experience in SaaS is an asset
Direct experience working with Enterprise customers and managing a book of business
Customer advocate and relationship builder who demonstrates customer empathy
Creative thinker and problemsolver with a commitment to process improvement
Positive attitude, with a willingness to learn and adapt
Strong time management and organization
Strong communication skills, both verbal and written
Experience with Zendesk, Salesforce, Chargebee, Salesloft, etc. is considered an asset

What's In It For You (Org-wide)

Hybrid or Remote work
If you're close to one of our 4 Hubs: Boston, Montreal, Reykjavik or Toronto; feel free to use the space and catch up with the local team(s)
Unlimited vacation in most of our locations
Great benefits including health, dental, vision and savings plan.
Perks such as training reimbursement, WFH reimbursement, and more.
Diverse and dynamic teams with challenging and exciting work.
An opportunity to have a real impact on our business.
A great range of social activities (both in person and virtual).
Optional in person meetups and the ability to travel to our international offices
Employee referral program
And so much more
Note: As our hiring teams are global, please submit your resume in English only._

Org-wide Summary
At Tempo we're on a mission to help teams build better, together.

We are creators of top-selling Atlassian Marketplace apps, supporting more than 29,000 customers, including a third of the Fortune 500 companies, and working with hundreds of Solutions Partners globally.

Our solutions help customers orchestrate creation and delivery, so their teams can focus and optimize around their highest priorities.

In 2020 and in 2021 we were named Top Atlassian Vendor and we continue to be one of the highest ranked and most heavily used solutions out there.

Our product suite has grown from our popular time-tracking solution, which launched in Iceland in 2009, to resource & capacity planning, project cost tracking, project & program management, and strategic roadmapping.

In 2021, Tempo acquired Roadmunk, a roadmapping solution popular with product management teams, and ALM Works, creators of the Structure for Jira suite that delights project and program managers around the world.

At the beginning of 2023 Tempo expanded its SPM suite to include LiquidPlanner's capacity planning platform and Old Street Solutions (maker of Custom Charts).

We envision a world where everyone inside an organization works in harmony on the most impactful opportunities aligned with their mission.

Come join us as we continuously innovate our award-winning products, create new solutions, and expand to new ecosystems. Are you ready to unlock the joy of building with us?

**_ At Tempo Software, we are proud to be an equal opportunity employer and are committed to creating an inclusive culture. As such all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status._