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Port Alberni

    service person- part time - Port Alberni, BC, Canada - Staples Canada

    Staples Canada
    Staples Canada Port Alberni, BC, Canada

    1 week ago

    Staples Canada background
    Part time
    Description

    Highly focused on sales generation of merchandise/services within the Service Centre and Copy Centre while demonstrating a high degree of customer awareness and ensuring exceptional customer satisfaction with an accurate, expedient return/exchange/purchase process.

    Assists in the resolution of customer complaints, returns and exchanges.


    • Responds to and directs where necessary, customer inquiries related to copy and technology services.
    • Answers telephones and qualifies and directs customers as required.
    • Follows all correct cash register operations, as well as maintaining SKU integrity when entering services into the register.
    • Maintains loss prevention and privacy standards by completing appropriate paperwork when presented with refunds or exchanges for data products.
    • Properly secures company funds and physical inventory at all cash stations.
    • Stocks and maintains front-end racks/shelves and merchandise areas as assigned.
    • Monitors stock levels of front end paper, supplies, register rolls, shopping bags, etc.
    • Has a complete understanding of all company policies and procedures relevant to this position, as outlined in the training checklist.
    • As per policy, required to have personal parcels (bags, totes, backpacks, purses, etc.) Ability to plan, organize and prioritize efficiently while working in both the Service Desk and Copy Centre areas to effectively serve our customers.
    • Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process.
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