Account Manager - Toronto, Canada - Imagine
3 days ago
Description
Who are WE?
is a core 3D graphics technology platform that helps business users curate beautiful content in 3D with no prior engineering or 3D design background.
The platform is built on cutting-edge real-time 3D graphics technology along with cloud-based rendering technology all wrapped into an easy-to-use interface.
Think of us like Canva for 3D- Save 70% on costs of creating 3D photorealistic product shots
- Save 80% on shoots and production time
- Get a massive lift on conversion rates from 55% to over 500%
- Sell preorders from prototypes before manufacturing
Trusted by over 150+ leading manufacturers and retailers.
We have raised a total of $7.5+ M in the Seed Plus funding round. Our latest funding was raised on Dec 9, 2021.
We are backed by the TOP Investors in the United States - Venture South, Launch, CEAS Investments, Mercato Partners, Parkwest LLC.
Headquarters
Winston-Salem, North Carolina
To learn more, log onto our website
Designation:
Customer Success Manager
Job Location:
Canada (Remote)
Salary: 60,000 CAD
Job Type:
Full-Time
Start Date:
ASAP
- Sponsorship is not available
Job Summary:
What do we expect you to do?
- Lead a growing, global customer service team
- Adopt systems and procedures to ensure continuous improvement
- Define and track performance metrics for customer success
- Create internal systems and procedures to manage growth
- Build and maintain strong, longlasting client relationships
- Contact clients on a regular basis to review business needs
- Renew existing subscriptions
- Identify opportunities to increase customer profitability
- Work with sales team to deliver maximum customer retention and revenue
- Upsell services to existing clients
- Prepare reports on account status
Requirements:
- 4+ years of client services experience required
- 2+ years of home furnishings or interior design industry experience required
- 2+ years of management experience required
- Hubspot certification is required
- Experience growing and scaling a customer success team required
- Experience building new operational processes required
- Experience driving customer experience strategy development required
Benefits
- Build products from scratch and be part of decision making with the TOP authorities
- Freedom to explore and implement your own ideas
- Our company culture is our top priority
- Our hardworking team loves making a significant positive impact on our customers andhaving fun while doing it
- Our core values include taking ownership "own it", keep growing, learning and evolving,worklife balance, and always helping and elevating others.
- Family Culture
- Learning & Growth Opportunities
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