Vice President of Customer Experience - Winnipeg, Canada - Telpay Incorporated

Telpay Incorporated

Verified Company

Winnipeg, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At Telpay, we pride ourselves on revolutionizing the way businesses manage their financial transactions.

As a leading provider of payment processing solutions, we are committed to delivering innovative, secure, and user-friendly services to our clients.

With a focus on technological advancement and customer satisfaction, we strive to exceed expectations and drive positive change in the industry.

Key Responsibilities:

Develop and implement strategies to enhance the endtoend customer experience, from initial engagement through ongoing support, to positively impact customer loyalty, higher retention, and increased revenue growth.
Lead and mentor a highperforming team across Sales, Marketing, Onboarding, and Customer Service functions.
Collaborate with crossfunctional teams to align customer experience initiatives with company goals and objectives.
Drive sales growth and revenue generation through targeted marketing campaigns, lead generation activities, and strategic partnerships.
Oversee customer onboarding processes to ensure seamless transitions and successful implementation of our solutions.
Establish and monitor key performance indicators (KPIs) to measure the effectiveness of customer experience initiatives and drive continuous improvement.
Cultivate a customercentric culture within the organization, emphasizing the importance of empathy, responsiveness, and accountability.
Stay abreast of industry trends, competitor activities, and market dynamics to inform strategic decisionmaking and maintain a competitive edge.

Qualifications:

Bachelor's degree in Business Administration, Marketing, or a related field; MBA preferred.
Proven track record of leadership and success in driving customer experience initiatives within a technologydriven environment.
Extensive experience in sales, marketing, and customer service roles, with a deep understanding of best practices and industry standards.
Strong analytical skills with the ability to interpret data and leverage insights to inform strategic decisionmaking.
Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.
Strategic thinker with a resultsoriented mindset and a passion for innovation and continuous improvement.
Demonstrated ability to lead and inspire teams to achieve ambitious goals and exceed performance targets.
A customercentric mindset with a genuine commitment to delivering exceptional service and fostering longterm relationships.

Why Join Us:

Opportunity to make a significant impact and shape the future of customer experience at a leading fintech company.
Competitive salary and benefits package, including health insurance, retirement plans, and professional development opportunities.
Collaborative and inclusive work environment where your ideas and contributions are valued and recognized.
Exciting opportunities for career growth and advancement as part of a rapidly growing organization at the forefront of the industry.

If you are a visionary leader with a passion for driving exceptional customer experiences and achieving business growth objectives, we want to hear from you Join us in transforming how businesses manage their financial transactions and make a meaningful difference in the lives of our customers.

Job Types:
Full-time, Permanent

Benefits: