Director Community Engagement - Toronto, Canada - GS1 Canada

GS1 Canada
GS1 Canada
Verified Company
Toronto, Canada

4 weeks ago

Sophia Lee

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Sophia Lee

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Description

Description:


Key Responsibilities:


  • Translate vision, mission, and strategic objectives into functional goals, ensuring successful integration with other functional areas.
  • Contribute to decisions in support of policy and strategic direction.
  • Work closely with the Senior Director of Community Engagement & Partnerships to develop and implement strategies and campaigns to drive new subscribers, reduce attrition, and increase mass adoption of GS1 Canada's standards and services.
  • Develop and lead execution of stakeholder strategies to build adoption of and support for GS1 Canada's existing Industry Managed Solutions and pertinent product roadmaps; including but not limited to Stakeholder workshop development and facilitation, and Stakeholder integration and management.
  • Identify strategies and tactics to increase cost recovery.
  • Ensure subscriber relationships are established and maintained through the provision of exceptional service, at all levels of the organization including the Csuite.
  • Establish, build, and manage crossdepartmental relationships with subscribers to identify and drive new opportunities and engage in incremental IMSs.
  • Handle customer escalations.
  • Understand and successfully articulate the value proposition for each Industry Managed Solutions to external stakeholders, and can handle questions / challenges, and consult on best practices.
  • Establish, build, and manage crossfunctional relationships with assigned GS1 stakeholders to identify and drive new opportunities as well as engage in incremental services.
  • Analyse progress against cost recovery targets, updates key stakeholders and establish a structure process for action as required.
  • Liaise between Marketing and Subscriber Service/Account Coordinator teams to ensure campaigns are conducted according to strategy.
  • Ensure ongoing understanding of all emerging technologies and services provided by GS1 Canada and elsewhere.
  • Participate in industry and government events associated with related sectors and provides strategic insight to internal stakeholders to deliver and maximize value.
  • Provide leadership to indirect reports by providing motivation, mentoring, and coaching to all staff, to drive subscriber engagement and satisfaction.
  • Participate in department leadership team meetings.
  • Perform various other duties as required.

Skills, Knowledge & Expertise:


  • Bachelor's degree postgraduate studies
  • At least ten (5 to 7) years related experience in account management within a tier 1 organization role within Business Development /Account Management / Supply Chain / Logistics / Solution Provider with demonstrated success defining and launching initiatives within a fastpaced, environment.
  • Background in B2B, B2B2C, grocery, food service, Healthcare, Pharma, and brokerage is an asset.
  • Strong interpersonal skills and professionalism to develop and maintain collaborative working relationships and partnerships with stakeholders and colleagues at all levels.
  • Passionate driver with proven influencing skills with the ability to effectively communicate with a wide variety of people at all levels to advance business priorities.
  • Proven leadership skills and achievements that will effectively gain the confidence and support of internal and external stakeholders.
  • Experience in performing needs assessment in a consultative approach (whiteboard session) with different stakeholders.
  • Previous proven successes working in a fastpaced, multilevel, projectbased environment with an emphasis on tight timelines and delivery.
  • Proven organizational abilities with strong attention to detail as well as effective analytical and problemsolving capabilities.
  • Possesses superior communication skills to facilitate discussions with a diverse stakeholder group, and influence and negotiate requirements.
  • Ability to build credibility through experience and a consensusdriven approach.
  • Knowledge of GS1 Canada's products and services (gained through internal networks or from a stakeholder environment) is an asset.
  • Bilingualism (French & English) is a definite asset to be able to engage with potential and existing subscribers from across the country.
  • This is a hybrid position.
  • Position may require travel to attend trade shows and conferences and support subscriber engagement.

About GS1 Canada:


GS1 Canada is committed to helping all employees, customers, stakeholders and subscribers in an effective and timely manner by preventing and removing barriers for persons with disabilities.

Our policies and practices are intended to foster diversity, inclusiveness and accessibility, while also ensuring that the workplace is free from discrimination and harassment.

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