- "Remote-First" culture – flexible opportunities to work from home
- Competitive Total Rewards Package:
o Base salary + bonus programs
o RRSP matching
o Employee Share Purchase Plan - Flexible benefits program (in effect on day one), including:
o Healthcare Spending Account
o Wellness Account – to focus on your nutrition, fitness, health and well-being - Parental Leave Top Up, 24/7 Employee Assistance Program, and Virtual Healthcare
- Tuition Reimbursement + Employee Referral Programs
- Growth opportunities for career advancement
- Learning Programs, Leadership Training and Mentorship Programs to further your professional development
- Ability to make an impact in creating healthier futures
- We value diversity, equity and inclusion to foster a culture of belonging
- Une culture de « travail à distance » d'abord – des possibilités flexibles de travail à la maison
- Un programme de rémunération globale concurrentiel :
○ Rémunération de base + programmes de primes
○ Programme de cotisation égale au REÉR
○ Programme d'achat d'actions par les employés - Programme d'avantages sociaux flexibles (en vigueur dès le premier jour) qui comprend:
○ Un compte de gestion des dépenses de santé
○ Un compte de bien-être – pour que vous preniez soin de votre alimentation, de votre forme physique, de votre santé et de votre bien-être - Prestations supplémentaires de congé parental, programme d'aide aux employés disponible en tout temps et plateforme virtuelle sur la santé
- Programmes de remboursement des frais de scolarité et de recommandation d'employés
- Possibilités d'avancement professionnel
- Programmes de formation, programmes de formation au leadership et de mentorat pour votre perfectionnement professionnel
- Possibilité d'oeuvrer pour des vies plus saines
- Nous accordons de l'importance à la diversité, à l'équité et à l'inclusion afin de favoriser une culture d'appartenance
- Les spécialistes en logistique de niveau I doivent être en mesure de s'acquitter des tâches de base liées à l'offre de services de messagerie haut de gamme et avoir la capacité de travailler dans un environnement caractérisé par une forte pression. Le spécialiste en logistique doit faire preuve d'un sens de l'urgence et de détermination pour aider dans des situations critiques. Il/elle doit être à l'aise avec les détails de la logistique et doit être flexible pour travailler en différents quarts de travail, notamment le jour, le soir, la nuit et les fins de semaine. Les spécialistes en logistique doivent être axés sur le client, avoir un esprit de service, résoudre les problèmes et avoir un bon esprit d'équipe. Ils se concentrent sur la maîtrise de leurs tâches et l'apprentissage de tous les éléments de base de notre service et de nos affaires avec l'objectif d'assumer des responsabilités supplémentaires vers un poste de spécialiste en logistique de niveau II ou d'autres postes.
- Forte connaissance de la géographie.
- Capacité de faire plusieurs tâches à la fois.
- Avoir l'esprit d'équipe.
- Excellente communication écrite et orale.
- Professionnalisme.
- Sens de l'urgence.
- Attitude positive.
- Tâches de triage avec le spécialiste en logistique II et le spécialiste en logistique III.
- Assurer la liaison avec les compagnies aériennes, les agents et, à l'occasion, les autres parties concernées.
- Fournir un soutien aux collègues et aux clients internes.
- Exécuter la solution logistique planifiée.
- Créer des commandes de transport de base.
- Assurer le suivi des commandes et travailler avec des collègues pour accélérer et résoudre les problèmes.
- Utiliser les installations et les outils de World Courier pour se conformer aux exigences.
- Avertir les bureaux de destination pour les envois ayant des exigences particulières.
- Saisir des instructions claires et précises dans le fichier de commande.
- Tout le monde est responsable du suivi des travaux en direct, même si ce n'est pas votre commande.
- Prendre en charge des tâches de base comme la préparation des colis, la gestion des documents, la saisie des données, etc.
- Faisant preuve de souplesse dans l'horaire de travail, World Courier est une entreprise qui fonctionne 24 heures sur 24 et exigera donc des heures supplémentaires ainsi que de travailler les jours fériés et les quarts de fin de semaine, au besoin
- Programme de formation des nouveaux associés, sauf exemption.
- Cours de formation d'accueil et d'intégration A et B, sauf exemption.
- Développer des solutions créatives qui sont en accord avec le meilleur intérêt du client.
- Traiter directement avec tout le monde à tous les niveaux de la chaîne logistique : clients, chauffeurs, douanes, etc.
- Travailler avec d'autres spécialistes de la logistique dans le vaste réseau de bureaux de World Courier.
- Minimum de 2 ans d'expérience dans le domaine de l'assistance à la clientèle couplé à un diplôme d'études secondaires.
- Possibilité de voyager vers une multitude de destinations dans le monde entier.
- Compétences efficaces en communication écrite et verbale en anglais et/ou en français
- Résolution créative de problèmes
- Flexibilité pour travailler sur plusieurs quarts de travail
- La capacité de travailler avec un minimum de supervision
- Solide connaissance de la géographie.
- Capacité à effectuer plusieurs tâches à la fois.
- Esprit d'équipe.
- Excellentes aptitudes à la communication écrite et orale.
- Professionnalisme.
- Sens de l'urgence.
- Attitude positive.
- Principales tâches et responsabilités
- Traduit avec (version gratuite)
- Minimum of 2 years' experience in customer care coupled with a High School diploma
- Potential for travel to a multitude of destinations worldwide.
- Effective written and verbal communication skills in English and/or French
- Creative problem solving
- Flexibility to work multiple shifts
- The ability to work with minimal supervision
- Strong knowledge of geography.
- Ability to multi-task.
- Team player.
- Excellent written and oral communication skills.
- Professionalism.
- Sense of urgency.
- Positive attitude.
- Major Duties and Responsibilities
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logisticien / Logistics Specialist - Montreal, Canada - CB Canada
Description
Are you looking to make a difference in a patient's life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today
What you will be doing
Why choose Innomar Strategies
Pourquoi choisir Innomar Stratégies
Résumé général
Soutenir l'exécution et la planification des solutions logistiques. Il s'agit de passer en revue et de faire le tri des communications, de collaborer avec les intervenants internes, de soutenir les tâches de premier passage comme l'examen des documents et la mise à jour des dossiers d'expédition, ainsi que de répondre aux demandes de service provenant d'autres bureaux du réseau World Courier.
Profil d'un spécialiste en logistique
Conditions de travail
Environnement de bureau standard avec soulèvement occasionnel de charges lourdes.
Connaissances générales et compétences requises
Principaux devoirs et responsabilités
Formation supplémentaire :
PRINCIPALES FONCTIONS ET RESPONSABILITÉS :
Logistics Specialist Profile:
Logistics Specialists must be able to handle advanced and specialized duties involved in offering premium courier services and have the ability to work in a high-pressure environment. The logistics specialist must demonstrate a sense of urgency and determination to help in critical situations. He/she must be at ease dealing with details of logistics and must be flexible to work on different shifts including days, evenings, nights, and on weekends. Logistics specialists must be customer focused, service minded problem solvers and good team players.
Logistics Specialists Level represents our service to specific segments of customers. As such, they have increased responsibilities and scope. A take charge approach to serving these customers autonomously and with dedication is a must.
General Knowledge and Skills Required
o Strong knowledge of geography.
o Ability to multitask.
o Team player.
o Strong written and oral communication.
o Professionalism.
o Sense of Urgency.
o Positive attitude.
o Ability to be a positive and polished representative of the organization to targeted customers.
Principle Duties and Responsibilities
Ø Act as the main points of contact for the target customer segments.
Ø Complex problem resolution, shipment and non-shipment related.
Ø Addressing customer complaint and driving efforts for systemic improvements.
Ø Stay abreast of changes in the environment of targeted customers.
Ø Be an internal expert on the customer segment helping to guide colleagues and sales towards better
outcomes.
Ø Develop a trusting relationship with target customer segment.
Ø Support customers on-site.
Ø Accompany and assist BDM's during their meetings with current and prospective clients
Ø Able to provide assistance to the station Operations Manager on complex assignments which could
include but is not limited to authoring CAPA's, monthly checks, problem resolution responses to incident
and customer comments.
Ø Provide leadership support in the absence of the Customer Service/Operations Lead
Ø Ability to be named to a Specialized team (EPL, TCS, DTP, CGT, CT etc)
Ø Assisting in the training of new employees.
Ø Act as a buddy and a mentor to new and developing colleagues
Ø Everyone is responsible for following up on live jobs, even if not your order.
Ø Assist the Training Specialist in developing new training materials and act as a subject matter expert.
Demonstrating flexibility in work schedule, WC is a 24 hour company will require overtime, holiday
What your background should look like
EXPÉRIENCE ET FORMATION REQUISES :
COMPÉTENCES, CONNAISSANCES ET APTITUDES MINIMALES REQUISES :
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
What AmerisourceBergen offers
We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.
Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.
Schedule
Full time
Affiliated Companies:
Affiliated Companies: World Courier of Canada Ltd
Equal Employment Opportunity
AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
COVID-19 Vaccine Policy
As of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen's policy and process to apply for an exemption/accommodation.
Accessibility Policy
AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.