Customer Success Trainer - Ottawa, Canada - Valsoft

Valsoft
Valsoft
Verified Company
Ottawa, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Customer Success Trainer - Remote - North America

Innquest Software is looking for a talented Customer Success Trainer with experience with legacy and modern software technologies and practices to join our growing team in North America


The
Customer Success Trainer is responsible for the successful implementation of InnQuest Software products for clients who purchase Onsite Training by providing guidance in mapping out a Go Live plan, Database Build guidance and assistance and performing remote end-user training.

This is a critical role in the sales and support operations of InnQuest Software.

The
Customer Success Trainer serves as an ambassador to our customers, ensuring they are achieving great value from our line of products.


InnQuest's office is in Tampa, Florida, with international offices in Australia, Canada, and the United Kingdom with resellers in the Caribbean, Fiji, New Zealand, Cambodia, Malaysia and South Africa.


What your day will look like:

Pre-Training Planning

  • Contacting clients and gathering needed information to formulate a successful Go Live This will include a recommended agenda and training schedule for key staff

Database Build

  • Ensure that the client has created the database for Room Types, Rate Types, Rates, and Accounting Structure correctly and in a manner that will make their ongoing operation effective and easily managed, maximizing the features and benefits of the software and helping to reduce support usage

End User Training

  • Provide effective training on all InnQuest Software products to end users remotely
  • Help in creating leavebehind training guides, checklists, videos, and followup

Go Live

  • Ensure that data transfer from previous PMS to roomMaster is handled accurately and that ledgers and availability are balanced and accurate. Help in establishing new procedures that require the use of InnQuest Software products to help the property maximize their investment with InnQuest Software
  • Sharing knowledge with other team members and helping them when necessary
  • Creating training materials such as Knowledge Base Articles, Videos and Training Guides
  • Assisting with Support questions and customer inquiries
  • Helping to onboard new team members with internal training sessions and ongoing training for the team as required

About you:


  • Previous Experience in a similar or associated role within Customer Success Training
  • Minimum 2+ years Hotel Management Experience with a critical role in use of Property Management Software Applications is essential
  • Excellent communications skills, both verbal and written, are critical, with the ability to understand your stakeholders and the ability to adapt communication styles to foster desired outcomes
  • Highly detail oriented and able to manage multiple initiatives and competing priorities simultaneously
  • Good people management and conflict resolution skills
  • Outstanding organizational skills, excellent with followup to meet customer expectations and deadlines
  • Ability to work under pressure in a fastpaced, dynamic organization
  • A proactive approach to problemsolving and selfmotivated
  • Critical thinking skills and the ability to foresee issues that can affect the successful implementation and manage that course correction is a must
  • Must be a resident of Canada or the United States
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