Medical Device Technical Support Specialist - Richmond Hill, Canada - Amico

Amico

Verified Company

Richmond Hill, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Medical Device Technical Support Specialist - Amico Clinical Solutions

Richmond Hill, ON

Position Summary:

Technical support specialists are responsible for helping customers resolve technical issues they encounter with products or services.

Job-specific Duties and Responsibilities:

Flexibility to travel to provide technical support services to customers.
Provide guidance on claims within warranty.
Troubleshooting and repairing parts from RGA returns.
Collaborate with engineers to troubleshoot products for improvement.
Escalate complex issues to Technical Support Manager and Engineers.
Maintain accurate and precise documentation.
Create Service & RGA documents/reports.
Respond to service calls in a timely manner as per internal SOPs.
Comply with internal Standard Operating Procedures.
Comply with Health & Safety policies.
Other tasks as delegated by the Technical Support Manager.

Required Skills and Qualifications:

Organization
Timemanagement
Communication (written & verbal)
Computer
Attention to detail
Multitasking
Problemsolving
Critical thinking
Patience

Education and Experience:

Postsecondary education in Electronics Technology, Technical Service, or equivalent.
Previous Medical Device industry experience is an asset.
23 years of customer support experience.
34 years of technical support experience.