Collections Associate - Burlington, Canada - Royal Bank of Canada

Royal Bank of Canada

Verified Company

Burlington, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Come Work with Us
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title
Collections Associate

What is the opportunity?

You are an associate within the Collections team acting to deliver an exceptional client experience by offering advice & solutions during their time of need.

You champion the RCAP Leasing brand and provide support to our clients as through the management of delinquent and challenging accounts.

What will you do?

Focus on helping clients when they need us most, by responding empathetically to a variety of questions, offering and resolving client financial concerns
Contact customers to collect total arrears including past due rental payments, interest, and fees
Resolve problems at first point of contact in a friendly and helpful manner, and maintain relationships with partners
Negotiate payment plans to reduce loss from a delinquent account
Work with clients, vendors, and asset remarketing companies to recover equipment
Initiate activities (i.e. sending letters, equipment recovery, assigning of bailiff's) on accounts that are deemed 'uncollectable' in order to mitigate our loss
Prepare receivership and/or bankruptcy documentation as required and initiate contact with Trustee for release of secured equipment
Analyze accounts to determine high priority accounts to be given immediate attention

What do you need to succeed?

Must-have:

Proven interpersonal, communication and problem resolution skills
Proven ability to build rapport while offering the right solutions for our clients while mitigating risk
Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns
Strong oral and written communication skills
Strong organizational and timemanagement skills
Ability to work independently and as part of a team

Nice to have:

Past experience in a customer service role where you provided a variety of needs based solutions
Past experience in the equipment leasing industry
French language skills

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable
Excellent career development and access to a variety of job opportunities across business and geographies
Leaders who support your development through coaching and managing opportunities
Work in a dynamic, collaborative, progressive, and highperforming team
RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager._

Job Summary

Address:

BURLINGTON, Ontario, Canada

City:

CAN-ON-BURLINGTON

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Personal and Commercial Banking

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion
and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth.

We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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