Client Relationship Manager, Remote - Canada - EdCan Network

EdCan Network Canada

1 week ago

Description

The EdCan Network has maintained its 130+ year tradition as the only national, nonpartisan, bilingual organization representing 140,000 educators across Canada.

Our role as an intermediary strives to bridge the research-implementation gap for Kindergarten to Grade 12 (K-12) education systems across the country by producing and disseminating authoritative and evidence-based, yet accessible content that is trusted by educators, parents, and policymakers alike.

EdCan's signature initiative, Well at Work (WAW), supports education leaders to develop and implement system-wide strategies to improve K-12 workplace wellbeing for the long term – all while mobilizing a network of passionate educators, researchers, practitioners, and stakeholder groups.

EdCan is seeking a Bilingual Client Relations Manager to serve as the primary point of contact for EdCan's Well at Work clients to ensure that EdCan's programs and services meet their needs.

In this role, your ability to juggle multiple responsibilities is essential to supporting EdCan's effective operations.

The ideal candidate is a highly organized problem solver who can manage details and relationships to ensure the smooth delivery of multiple ongoing projects.

Full-time position
This position is remote within Canada.
Conduct outreach and manage initial communications with prospective clients.
Prepare project quotations and proposals.
Prepare contracts and invoices.
Coordinate with assigned advisors and facilitators to ensure smooth project delivery.
Coordinate setup of the Guarding Minds at Work survey.
Compile client data, coordinate data entry and share with the Well at Work team.
Support Advisors to prepare and format reports and related materials and attach supporting materials.
Support the preparation and formatting of professional learning support materials.
Prepare and review client feedback surveys.
Open Enrollment Professional Learning Coordination Support
Collaborate with EdCan's Executive Director to set up an annual professional learning calendar and assign facilitators.
Set up registration links and manage participant communications.
Provide tech support for virtual events.
Prepare and review participant feedback surveys.
Communications/Marketing Support
Provide general French translation support for organizational communications, materials, etc.
Fluently bilingual (written and oral French and English)
Excellent skill with Word, Powerpoint, Excel, etc.

5+ years of management experience, preferably in a Human Resources or Wellness Manager role within the Canadian K-12 education sector.

ca with "Bilingual Client Relations Manager" in the subject line.
EdCan is committed to employment equity and diversity in the workplace.
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