Front of House Manager - St. Catharines, Canada - First Ontario Performing Arts

Description

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The FirstOntario Performing Arts Centre (PAC) is building a team committed to strengthening our understanding of, and our relationship with, our diverse public.

We are currently seeking a skilled relationship builder and sales professional with management experience to be our Client & Events Manager.

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ABOUT THE PAC

Opening our doors in 2015, the FirstOntario Performing Arts Centre (the PAC) is a 95,000 square foot arts and culture hub located in downtown St.

Catharines, Ontario, serving the Greater Niagara region. Owned by the
City of St.

Catharines, the responsibility of the safety and upkeep of the facility is a part of the scope of business that falls under the organization that reports to a Board of Directors.

The centre features 4 separate venues under one roof as well as an outdoor performance space, and is supported by a team of 25 full-time, and 40 part-time staff and over 100 volunteers.

Events showcase music, dance, theatre, film, comedy, speakers, meetings, and community gatherings, ranging from person capacity.

Built as part of a downtown revitalization and cultural renaissance plan, the PAC has become a home to local arts groups and organizations throughout the Niagara region.

The PAC is also in a rich, long-term programmatic and operating partnership with Brock University.

The PAC provides a platform to share the artist's unique voice showcasing diverse stories, history and lived experiences.

We believe that healthy communities are built through arts and cultural engagement and that our individual and collective identities are shaped through the stories told.

We engage audiences across the
Niagara region by showcasing local, national, and international artists.

We also engage youth through school programming and work with social service organizations to remove barriers for under-served community members to experience the arts.

Our community partnerships are built with Equity, Diversity, Inclusion at the forefront:
partnerships with Brock University and various community organizations support work with local Black, Indigenous, Racialized and 2SLQBTQQIA+ artists.

Our mandate includes being a presenter and curator of live performing arts and entertainment, an economic driver for our city and region, and providing a vital support network for Niagara artists and arts organizations.

Position Summary:

Reporting to the Director of Operations, the Front of House (FOH) Manager is responsible for effectively and efficiently overseeing the day-to-day operations and maintenance of the Performing Arts Centre's (PAC) FOH areas while ensuring consistency in providing an exceptional customer service experience for clients and audience members.

The FOH Manager must ambitiously take the lead role in all aspects of FOH management including hiring, training, evaluating, and supervising the FOH team members.

They must effectively coordinate all FOH activities and services ensuring the highest level of care is demonstrated in every interaction.

Working closely with the Director of Operations, the FOH Manager must proactively develop, implement, and enforce FOH policies and procedures that support the operational goals and values of the PAC.

To be successful in this role, while ensuring that audience safety and experience is always front of mind, the FOH Manager must have a commitment to customer and team member care that is demonstrated in all training, policies and procedures.

Duties & Responsibilities:

• FOH Operations_
• Oversee and coordinate the daytoday operation of all FOH services, including but not limited to, food and beverage services, ticket taking and ushering services for both FOH team members and volunteers.
• Coordinate FOH activities for events such as concerts, theatre productions, award ceremonies and internal social gatherings by ensuring all relevant FOH requirements and standards are being met in an effective and efficient manner.
• Oversee the preparation and use of the FOH lobby including set up for merchandise, registration tables, sponsor spaces, bar and food services as well as deep clean requirements.
• Handle customer complaints fairly and consistently by embracing a positive, solutionoriented attitude that embraces a culture of care.
• Oversee all merchandise sales activities including maintaining floats, cashbox contents and balance sheets while also safeguarding valuable equipment, cash floats and cash deposits.
• Maintain food and beverage inventory levels costeffectively, ensuring that FOH products and supplies are purchased and delivered on a consistent and timely basis as needed and that records are tracked for audit purposes.
• Work collaboratively with all departments to deliver on detailed visions for PAC presents and rental presentations/events.
• Ensure that all FOH areas are properly maintained by performing workplace inspections, preparing annual work plans, and establishing cleaning requirements for the FOH.
• Lead initiatives to ge