IT Service Desk Analyst - Edmonton, Canada - Civida

Civida

Verified Company

Edmonton, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At
Civida, HOME is our focus.

We are the largest provider of social and affordable housing in the Edmonton area, managing over 4,500 social housing rental units and over 700 near market housing rental units.

We offer both townhouses and apartments throughout the city. We welcome the opportunity to provide our families and individuals with a safe and secure place to call home. Visit Cividafor more information.

We are currently looking for an IT Service Desk Analyst.

Reporting to the Manager, Information Technology, the IT Service Desk Analyst provides professional support in areas such as desktops, audio/video, productivity software, video surveillance and mobile technology.

Key Responsibilities:

Provide support to business units with Tier 1 System Support tickets.
Document, track and monitor all user issues to ensure proper resolution and for tracking purposes.
Develop expertise to train staff and team members in usage of hardware, software, and systems changes.
Deploy newly imaged desktops to endusers through usage of imaging solutions.
Research and document assigned incidents and problems to obtain information for providing solutions for known issues.
Define and document IT desktop and software inventory and asset configuration.
Manage and patch security vulnerabilities for software/hardware within the company.
Maintain inventory of hardware and software assets.
Respond to requests for Video Surveillance from remote sites to provide for purposes of law enforcement through established policy.
Create, maintain and end access control permissions for staff at remote sites.
Troubleshoot issues related to Access Control and Video Surveillance systems as incidents occur. Work with approved vendors to resolve any issues with these systems as necessary.
Assist with create, maintain and end of identity and building access permissions through lifecycle of staff.

Qualifications:

Computer Systems or Computer Sciences Diploma/Certificate from a recognized institution in a related technical field.
A minimum of 2 years' experience in a related field.
ITIL foundation Certification is preferred.
Aptitude for problem solving and decision making, as well as mature judgment; tact and diplomacy.
Advanced knowledge of Microsoft desktop Operating Systems (Windows 10)
Ability to 'think outside the box' with a proven track record of creative problemsolving and consensus building skills necessary for addressing sensitive business problems.
Knowledge in the areas of administration, usage, and support of Microsoft 365 Software suite.

- knowledge in the areas of LAN/WAN networking, routing, and switching.

How to Apply
We thank all applicants for their interest. Only individuals selected for interviews will be contacted. The successful applicant will be required to undergo a Police Information Check.

Job Types:
Full-time, Permanent

Benefits: