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    Cloud IT Engineer - Toronto, ON, Canada - Amazon

    Amazon
    Amazon Toronto, ON, Canada

    6 days ago

    Amazon background
    Description

    Como a maior provedora de serviços de nuvem do mundo, a Amazon Web Services (AWS) tem transformado o setor de computação em nuvem com mais de 200 produtos e serviços em destaque.

    As equipes de engenharia do AWS Support estão presentes em todo o globo e implementam soluções inovadoras de computação em nuvem, além de solucionarem problemas técnicos.

    POR QUE O AWS SUPPORT? - De maneira geral, você será responsável principalmente por resolver problemas dos clientes por meio de uma variedade de canais de contato, os quais incluem web, chat ao vivo e telefone.


    • As the world's largest cloud provider, Amazon Web Services (AWS) is redefining the cloud computing industry with more than 200 featured products and services. AWS Support Engineering teams spam across the globe and implement innovative cloud computing solutions and solve technical problems. As a Cloud Support Engineer, you will be at the forefront of this transformational technology and acting as the 'Cloud Ambassador' across all the cloud products. You will be arming our customers with required tools & tactics to get the most out of their Product and Support investment and contributing to a follow-the-sun roster to assist a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications for 24/7/365.

    Are you familiar with best practices for applications, servers and networks? Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.


    • Leverage your extensive customer support experience to provide feedback to internal teams on how to improve services.
    • Drive tactical & strategical projects that improve support-related processes and our customers' technical support experience.
    • Write tutorials, how-to videos, and other technical articles for the developer community.
    • As we operate on a follow-the-sun model, with sites located globally, working hours and days are based on customer demand and may include weekends (on a rotational basis).
    WHY AWS SUPPORT? - First and foremost, this is a customer support role – in The Cloud.


    • On a typical day, you will be primarily responsible for solving customer's issues through a variety of customer contact channels which include web, live chat, and telephone.
    • You will be provided both self-paced and instructor-led training that help you develop the skills required to be successful in your role
    • As your career advances, you may also have opportunity to coach/mentor new hires, develop & present training, and participate in hiring.
    • You will be promoted multiple options to advance your career across the organization to help you meet your ultimate career goals
    A Amazon Web Services (AWS) é a plataforma de nuvem mais abrangente e amplamente adotada do mundo.

    É por isso que os clientes – desde startups bem-sucedidas a empresas da Global 500 – confiam em nosso robusto pacote de produtos e serviços para impulsionar os negócios.

    Quando sentimos que recebemos apoio tanto no local de trabalho quanto em casa, não há nada que não possamos alcançar na nuvem.

    Experiência comprovada em administração de sistemas (Linux/Window) e administração de redes.


    • Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
    Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

    Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

    We're continuously raising our performance bar as we strive to become Earth's Best Employer.

    That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

    Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture.

    When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

    Our team affords engineers options to work in the office every day or in a flexible, hybrid work model near one of our Amazon offices.

    Our hybrid models allow you the freedom to work from home whenever in-office collaboration isn't necessary.
    Fluency in both written and verbal Portuguese

    • 3+ year of professional technical experience working within the Internet industries focused on troubleshooting and debugging technical systems
    • Bachelor's degree in Information Technology, Computer Science, Engineering, Mathematics, or equivalent technical discipline.
    MS or PhD in related field

    • Experience in Cloud/Distributed computing technology including large scale server fleet management and/or Hadoop environment management
    • Demonstrated expertise in systems administration (Linux/Window), network administration
    • Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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