Manager, Ecommerce - Montréal, Canada - CCM Hockey

CCM Hockey
CCM Hockey
Verified Company
Montréal, Canada

1 week ago

Sophia Lee

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Sophia Lee

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Description
CCM Hockey is present worldwide, we have offices in Canada, the United States, Sweden, Finland, Germany and Taiwan. Our headquarters are located in Montreal, where we create and develop our equipment. Our mission is to inspire dreams and empower every player to fulfill their passion while enjoying their game.

Our team's vision is to be the leading brand on and off the ice, by delivering innovative products and outstanding experience to our athletes and partners everywhere, all while putting our employees and communities at the forefront.

We aim to unlock the full potential of every CCM athlete from pond to forum by delivering innovation to maximize performance and ignite in them the self-confidence to chase their dream.

We're looking for passionate players who share our core values and will help us become THE industry leader


At CCM Hockey, we live our values everyday:

Authenticity:
Standing up for who you are, doing what you mean and what you believe in.


Empowerment:

Through their unique contributions, each person is different, each person is important, and each person has the opportunity to make a difference.


Teamwork:
A team that works together always beats a team of highly skilled individual players.


Respect:

Valuing differences and allowing others to express themselves when working together, to achieve common goals, to grow and succeed as a company.


PURPOSE

Reporting into the Global VP Marketing, the eCommerce Manager will be a key part of this team, overseeing the sales channel, end-to-end processes related to inventory management (forecasting, buying, in-season management, web catalog management), and overseeing cross-functionally eCommerce operations processes such as fulfillment, returns and customer service.


KEY ACCOUNTABILITIES

  • Ownership of complete eCommerce business PNL, surpassing targets such as net sales, conversion rate and average order value.
  • Inventory Planning and Forecasting Analysis in order to determine required assortment plan and buys for DTC business, as well as inseason management actions.
  • Responsibility of sales and GM projections by category
  • Responsibility for inventory exposed online : manage inventory allocation and protection rules of shared B2B/B2C inventory pool in order to meet DTC business objectives. Collaborate crossfunctionally to ensure channel alignment.
  • Provide input into defining which product line up to be sold online with BU teams, including seeking opportunities to delight our customers through innovative online product initiatives
  • Manage the DTC roadmap through scrums with external partners in an agile environment.
  • Manage inventory tightly to ensure we remain instock of key products for consumers while respecting inventory targets.
  • Manage multiple partnerships with suppliers that help support the business
  • Develop digital merchandising strategies and oversee digital merchandiser activities, ensuring all catalog information is optimized and accurate onsite (product pricing, MAP policy adhesion, product images, attributes, product names, product images and product tags, etc.)
  • Accountable for site monitoring. Detect and track resolution of issues in a timely manner.
  • Work in close contact with IT to resolve any technical issues / bugs on an ongoing basis
  • Assist in QA and UAT and development teams in defining test strategy, acceptance criteria, bug fixing and issue resolution.
  • Provide accurate, timely and insightful analytics to upper management across all aspects of the eCommmerce business, including inventory management, product performance, site performance, and operational KPIs
  • Update and maintain new analytical tools and dashboards
  • Derive from analytics, actionable insights and strategies to drive business performance
  • Establish new processes and tools for key eCommerce processes, including merchandising & inventory management, catalog information gathering (photography, product descriptions, translations), web catalog management
  • Ensure cohesion in processes of crossfunctional portions of eCommerce value chain such as fulfilment, returns and customer service. Bridge the gaps and build the connections with such teams.
  • Work in close contact with the Operations and Fulfilment team to ensure top customer experience across fulfillment, returns and customer service process.
KNOWLEDGE, EXPERIENCE & SKILLS

  • University degree in Business/Commerce, Engineering or related field, or relevant equivalent work experience
  • 5+ years of experience working in a retail inventory function (planning, allocation, buying, merchandising), preferable experience managing inventory for an eCommerce business or website within retail organization
  • Strong ability in communication in French and in English: must be fully bilingual
  • Strong knowledge of Excel. Experience with Google Analytics and/or BI Looker and experience with Salesforce Commerce Cloud considered an asset.
  • Ability to multitask in a fastpaced environmen
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