General Manager - Ingersoll, Canada - ONroute
Description
Hwy 401 WESTBOUND, INGERSOLL, N5C 3K1General Manager
ONroute is a Canadian operated company that provides a clean, safe & friendly environment at our 23 travel centres along the busy 401 and 400 highways in Ontario.
We are open 24/7/365, proudly serve over 40 million customers each year and partner with great brands in the quick service food & retail industry.
What you may not know is that we are a "start-up" with over 2000 employees.In May 2019, ONroute was sold and we are in the process of carving out the business from the previous parent and creating a stand-alone Canadian company.
This is an exciting time and a great opportunity for the right person to join our team a General Manager.
SummaryThe General Manager is responsible for managing the day to day operation of the plaza.
This position is charged with achieving targeted sales, profitability, customer service, and market share goals, while protecting the long-term success and integrity of our business.
The General Manager is also responsible for managing his/her operations team and performing other responsibilities as directed by their manager.
This position reports to the Regional District Director.Essential Functions:
- Ensures that the brands are open and staffed appropriately, the stores are clean, inventory levels are
- Uses judgment and discretion to resolves complex questions and problems and refers more complex issues
- Supervises the day to day activities of associates and assigns responsibilities for specified work
- Monitors activities, duties and responsibilities of exemptlevel associates on the management team to
they are performing exempt-level work on a daily basis
- Coaches and develops assigned operations associates
- Maintains an indepth understanding of all applicable brand standards, Landlord lease agreements, and all
- Maintains an indepth understanding of all federal, provincial, and local sanitary, safety, and health
- Monitors and maintains all quality control records, to include ensuring compliance with quality assurance
- Manages the use and improvement of all systems, policies and procedures developed by ONroute and its
- Ensures an exceptional level of food, service, ambience and overall customer and associate satisfaction
- Analyzes and manages financial results of the brands to ensure maximum profits are balanced with
- Ensures that all products are prepared and presented in accordance with brand or company standards
- Identifies and executes hiring, termination, advancement, promotion or any other associate status change
- Maintains effective communication and positive associate relations by ensuring all associate activities are
progressive discipline, resolving associate relations issues, and managing incentive programs
- Always provides the highest quality of customer service to the customers, to include monitoring guest
- Supports and enhances working relationships with partners, landlords and the community
- Acts fairly and honestly in all dealings within ONroute, with our suppliers, and with our customers; treats all
- Monitors progress towards brand goals and assigns associates to meet those objectives
- Consistently provides direct reports and/or indirect reports with support, coaching and encouragement
- Utilizes associate's strengths and provides ongoing feedback that reflects on progress against individual
- Develops and implements plans that will motivate and recognize direct reports and/or indirect reports for
Minimum Qualifications, Knowledge, Skills, and Work Environment:
- Requires 5 or more years of experience in high volume and/or multi-unit Food and Beverage operations or
- Requires a High School diploma or general education development (GED) diploma; college degree in
- Must have superior communication skills, both verbal and written
- Requires the ability to implement process and policy changes
- Possesses a proven background in maintaining strong cost control and quality standards
- Possesses knowledge and skills necessary to understand and use financial reports
- Demonstrates the ability to drive profitable growth while improving customer and associate satisfaction
- Demonstrates strong leadership, personnel management and interpersonal skills
- Demonstrates team m
More jobs from ONroute
-
Crew Member
Lancaster, Canada - 4 days ago
-
Crew Member
Ingersoll, Canada - 1 week ago
-
Purchasing Clerk Co-op Student
Mississauga, Canada - 2 weeks ago
-
Crew Member
Morrisburg, Canada - 1 week ago
-
Director, Legal
Mississauga, Canada - 3 weeks ago
-
Cleaners - Part-time and Full-time
Cornwall, ON, Canada - 2 weeks ago