Ecommerce Operations Analyst - North Vancouver, Canada - Arc'teryx

Arc'teryx

Verified Company

North Vancouver, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Department:
Commercial - Ecommerce

Reports to:
Ecommerce Operations Manager

Location:
North Vancouver, B.C.

Your Opportunity at ARC'TERYX:

As an Ecommerce Operations Analyst, you will spearhead various operational initiatives to drive efficiency and enhance guest satisfaction across our online sales channels.

Your role involves conducting in-depth analysis, forecasting operational needs, and collaborating with cross-functional teams to ensure seamless ecommerce business operations, especially during key events like Cyber Week.

You will play a pivotal role in optimizing processes, monitoring inventory accuracy, and implementing improvements based on guest feedback. Your efforts will directly contribute to the success of our ecommerce operations and elevate the overall guest experience.

Meet Your Future Team:

The Digital Commerce team is responsible for developing our eCommerce channel and all consumer-facing digital touchpoints for Arc'teryx.

It is a high-performing team responsible for direct-to-consumer eCommerce (strategy and operations), Digital Marketing (CRM and paid), Digital Analytics, Digital User Experience, Digital Merchandising and Digital Product Content.

The team works closely with many other teams including Brand, Sustainability and Operations.

If you were in the Ecommerce Operations Analyst role now, here are some of the core activities you would be doing:

Conducting scenario analysis for Cyber Week and other promotional offers and assisting the Ecommerce Operations Manager in preparing for Cyber Week
Assisting ecommerce team in forecasting operational units for peak season to ensure smooth execution for the distribution centers
Performing ad hoc analysis for reseller activity to identify trends and impacts on the business, Monitoring and resolving discrepancies between S4 and our Warehouse Management Systems to maintain accurate inventory records
Enhancing nonEU countries' reporting processes for returns to streamline operations and improve efficiency Gathering and analyzing guest feedback to improve overall packaging and shipping experience, incorporating suggestions to enhance guest satisfaction
Collaborating with Operations team to enhance daily reporting from the Distribution Centers (DC) to tailor to Ecommerce requirements
Generating and analyzing fulfillment rate reports to monitor and optimize order fulfillment processes across all fulfillment channels
Supporting the introduction of new fulfillments sources and strategies as Arc'teryx scales and grows on a global platform
Investigating and implementing packaging improvements based on guest feedback, exploring processes in China and APAC

Here are some of the things you could be working on in the future:

Developing a dashboard for Distribution Centers (DCs) for Cyber Week
Analyzing the impact of marketing campaigns on operations, including their effectiveness in attracting and converting guests
Providing support for donation at checkout initiatives and the implementation of shipping option enhancements
Collaborating with Transportation team to generate carrier reporting for monitoring and analyzing opportunities for improvement
Developing reporting using Narvar's "Monitor" tool and monthly carrier rating report to track guest satisfaction and service level agreements

Are you our next Ecommerce Operations Analyst?:

You have a bachelor's degree in business, finance or a related field
You have 3+ years of direct experience in Ecommerce and data analytics, plus relevant DTC experience
You have strong independent analytical skills that help drive business decisions, with an eye for data visualization
You have experience with Adobe Analytics, SAP reporting, and other Analytical skills such as Python, R, SQL. Formal training in this area would be an asset
You are proficient in Microsoft Office suite, with a strong focus in Excel
You are passionate about data, and look to offer relevant data driven learnings to others in the company to improve on our operations
You are always thinking in the shoes of our Guests, with their experience as top priority
You are always thinking of Arc'teryx in a global, sustainable fashion; finding initiatives that work both globally and for the long term
You are innovative and creative, with a logical and methodical approach to problem solving
You have experience in the outdoor industry or with technical outerwear or apparel
You are a strong communicator who can work with cross functional teams from other channels of the business
You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
Your passion for your work is paralleled by your passion for getting outside and living it

$69,000 - $86,000 a year

A reasonable estimate of the pay range is $69,000 $86,000 CAD at the time of this posting. Within the range, individual pay is determined by factors such as jobre