Customer Service Representative - Edmonton, Canada - Standen's, an IMT Company

Standen's, an IMT Company

Verified Company

Edmonton, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Customer Service Representative / Inside Sales Representative (Edmonton Location)

Job description

Under the supervision of the Warehouse Supervisor, this position assists all customers (retail, wholesale and shop), whether in person or on the telephone, in selecting required parts in a friendly, professional, and efficient manner.

Along with being organized, this position requires time management skills, the ability to multi-task and takes on new and interesting challenges.

This position will be based in our Edmonton Location.

Skill/Effort Requirements:

Must be able to work in a high pressure environment safely
Must be able to present in a positive, professional manner
Able to communicate clearly in English with the ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, government regulations and company policy/procedures
Ability to effectively present information and respond to questions from coworkers, managers, customers and the general public
Ability to define problems, collect data, establish facts and draw conclusions
Reliability & diligence
Attention to detail
Must be able to lift lbs regularly

Responsibilities:

Work professionally with other employees.
Maintains a good attitude and solid work ethic
Learns and effectively uses the company business system
Acknowledge all customers as they arrive in facility and serve them as efficiently as is possible.
Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
Answers phone calls in a timely and appropriate manner to provide the sale, price quotes and other information.
Provides high level of service to internal and external customers. Communicates with and supports other personnel and departments.
Notifies the service advisor(s), shop foreman and the customer when special ordered parts have been received.
Pulls and fills orders from stock for orders via telephone and walk in Customers.
Pulls orders for delivery, making sure all parts are tagged with customer names and job number.
Examines returned parts for defects. Exchange defective parts or refunds money.
Report any accidents or incidents that require attention immediately.
Follows all ISO 14001 processes as they relate to Service.
Is able to assist with Inventory counts and processes as requested
Participates in all training programs that are made available and attend all department meetings.
Other duties as required