Manager of Operations - Gatineau, Canada - Native Women's Association of Canada

Native Women's Association of Canada

Verified Company

Gatineau, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Reports to:
Chief Executive Officer

Term:
Permanent full time

Closing Date:
Open until filled

Location:
National Capital Region

Summary

The Operations Manager (Facility Management), under the direction of the CEO, will be responsible for the overall operations of the NWAC properties.

The Operations Manager (Facility Management) will assist in establishing and achieving the budgeted revenues and expenses as well as service, cleanliness and other standards that must be met.

Working collaboratively with a team of NWAC Executives and stakeholders, the Operations Manager (Facility Management) also has responsibility for supporting operations staff engagement and development, sales & marketing, food and beverage operations, accounting, reputation management and community relations.

Scope

The individual will be responsible for overseeing all operations, including but not limited to maintenance and upkeep of the state of the art office building at Gatineau QC location, including office building with restaurant, boutique, meeting rooms, and rooftop garden, including but not limited to safety and security, housekeeping and visitor management.

Responsibilities

Manage, lead, direct and assume overall responsibility for all NWAC facility operations meeting room rentals, maintenance, food and beverage operations.
Responsible for Occupational Health and Safety and fire regulations and other legal requirements.
Manage and maintain AirTable.
Manage and oversee all procurement activities.
Keep track of the small and large event schedules for the properties, and ensure events are well planned and managed.
Establish and adhere to the financial and service standards for the organization.
Establish financial and administrative controls. Prepare budgets and monitor expenses. Work closely with the CFO on budgets and financials.
Liaise with outside vendors and negotiate prices for products and services as required.
Oversee and assist with sales & marketing, promotions and advertising.
Ensure federal and provincial legislation, work safety requirements, licensing and NWAC policies and procedures are maintained and followed.
Oversee and ensure client and guest satisfaction.
Monitor the performance of the facilities through verification and analysis of client satisfaction.
Address client/guest relations issues, respond to comments and complaints.
Develop improvement actions and carry out cost savings measures.
Monitor revenue generation. Develop long and shortrange financial objectives consistent with the Organization's mission statement.
Ensure the procurement of operating supplies and equipment and contracting with third party vendors for equipment and services.
Maintain an appropriate level of community public affairs involvement. Participate in community and business events and maintain a positive public image for the organization including representation at tourism and business associations.
Perform regular property inspections of units, common areas, building exteriors, and landscape. Ensure compliance with licensing laws, health and safety and other statutory regulations.
Ensure effective management of loss prevention, risk management, security, maintenance, landscaping, snow removal, ventilation, heating, cooling and other daily activities. Ensure emergency/unscheduled repairs of equipment, structures and grounds on the property.
Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.
Keep accurate records of space conditions including roof, HVAC and utilities. Plan and manage replacement of major capital expense items such as HVAC system, roof systems and parking lot surfaces.
Provide general status reports for all properties as scheduled.
Request quotations, make contracts, jointly with legal counsel, supervise work and approve invoices for all services required to maintain the properties.
Contact appropriate maintenance services for all repairs.
Maintain heating and air conditioning systems, alarm systems, extinguishers and other equipment.
Ensure preparation of rooms and set up for meetings, parties, or various other activities and cleans up afterwards.
Maintain outside grounds (removal of snow, ice, and debris, sprays and removes weeds, sweeps and cleans gutters, waters and maintenance of sprinkling system).
Determine and monitor need for supplies and equipment and maintenance and repairs.
Responsible for proper inventory of materials and supplies.
Detect faulty operations, defective material and report those and any unusual situations.
Update and maintain information in Native Women's Association of Canada IT systems, records systems and department databases.
Set priorities for preventative maintenance work orders, maintenance requisitions and scheduled work. Schedule custodial and maintenance employees to meet work order demand and regular maintenan