Customer Service Representative - Waterloo, Canada - City of Waterloo

City of Waterloo

Verified Company

Waterloo, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Position Description:

Accountabilities:

Support Investigating Officers and Clerks with the administration of tasks as required
Maintain filing systems in accordance with retention guidelines and processes
Process payments for Penalty Notices and provide information to customers on the dispute resolution process
Arrange for printing and/or production of various documents, prepare distribution of mailings, order supplies, and maintain the office inventory
Attend virtual and inperson meetings, prepare and distribute agendas and record meeting minutes
Format, transcribe, edit and/or design a variety of documents as required including forms, correspondence, reports, procedure manuals, and information packages, in compliance with AODA legislation
Assist with various other MES administrative tasks and projects
May be required to provide backup support to other staff in the MES office, where qualified
Perform other related duties as assigned

Minimum Qualifications:

Two year postsecondary diploma in business administration or related discipline with a minimum of two (2) years related customer service and administrative experience, or equivalent combination of education and experience
Previous experience in municipal, legal and/or licensing administrative office environment would be considered an asset
Previous cash handling experience is preferred
Strong commitment to delivering quality customer service utilizing excellent interpersonal and problem solving skills in order to provide information and resolve any customer concerns
Strong organizational and time management skills along with the ability to handle changing priorities and fluctuating volumes of work
Welldeveloped written and oral communication skills with strong attention to detail
Experience working in an environment that requires a high awareness of legislation
Ability to exercise tact and discretion in dealing with confidential issues
Demonstrated ability to work effectively both independently and in a team setting
A satisfactory police criminal and judicial matters check will be required as a condition of hire

Application Process

Job Eligibility
**Accommodation