Front Desk - Vancouver, Canada - Smile Innovations Group

Smile Innovations Group

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Front Desk / Customer Success Coordinator

Monday-Friday, 8:30am - 5:00pm

ABOUT SHANTO DENTAL CERAMICS

Hiring the right people, in the right roles_

Shanto Dental Ceramics, a cutting-edge full service Dental Laboratory, with its main operations in Vancouver and a recently opened office in Kelowna.

As an industry leader, Shanto sets itself apart from the competition, by delivering valuable technical expertise and service excellence to their clients.

Experienced with the latest materials and techniques, all aspects of CAD/CAM technology, Advanced Esthetic cases, Implant Planning and Restorations, Shanto has built a respected reputation within the industry, which continues to drive growth.

As new technologies evolve, changing the face of dentistry on all fronts, Shanto offers considerable expertise and support to clients around digital workflows, through training and education.

Known for providing an enhanced level of service, offering the automated efficiencies practices are looking for, Shanto is the laboratory of choice to dental clinicians and their teams, in Canada.

Description:

General Responsibilities:

Customer Service

Providing exceptional customer service
Incoming call switchboard for Smile Innovations, DentX Solutions and Shanto Dental
Scheduling patient appointments
Greeting and assisting with Patient Custom Shade appointments
Customer case communications and status updates
Invoicing

Logistics

Shipping and Receiving
Case Preparation
Case progress tracking and coordination
Production reporting

Additional Duties

Sourcing and ordering office supplies
Inventory Receiving for Smile Innovations, DentX Solutions and Shanto Dental
Event set up and take down support
General housekeeping of CS, Meeting, Lunch, and Patient Rooms
Projects provided by Management

Qualifications:

Strong customerfacing customer service background in busy, fastpaced customer service roles, such as in the airline, logistics, and healthcare industries
High attention to detail and accuracy
Customer experiencefocused approach to problemsolving
Strong communication skills and command of the English language
Excellent time management skills; acts skillfully with a sense of urgency
Dental background is considered an asset
Experience working with Microsoft Office Suite of Products
ERP software experience and knowledge
Aptitude for learning technical information
Excellent problemsolving skills