Front Desk Agent - Stony Plain, Canada - INNhotels
Description
At INNHotels, our mission to share our Canadian experience of tourism, culture, and history with our guests begins first and foremost with our employees/team/staff that deliver this exceptional, quality experience.
We wouldn't be a leader in hospitality, sustainable tourism, or community development without the wonderful people that work with us to grow our company vision.
JOB SUMMARY:
We are currently seeking part time evenings and weekends with shifts consisting of 4pm to midnight.
JOB RESPONSIBILITIES:
Guest Services:
- Greet and assist guests with a friendly and professional demeanor.
- Efficiently check guests in and out using the Hotel Reservations Management Software system.
- Handle guest inquiries, requests, and concerns promptly and courteously.
Reservations Management:
- Utilize Hotel Reservations Management Software to manage room reservations, ensuring accuracy and efficiency.
- Process online and phone reservations and update the system accordingly.
- Monitor room availability and make recommendations to maximize occupancy.
Hotel Management Software Expertise:
- Willing to learn indepth knowledge of the Reservations Management Software to perform tasks such as checkins, checkouts, and hotel reservation management.
- Troubleshoot and resolve any technical issues related to the software.
- Stay updated on new features and functionalities of Hotel Reservations Management Software.
Communication:
- Effectively communicate with housekeeping, maintenance, and other hotel staff to ensure seamless operations.
- Provide clear and concise information to guests regarding hotel facilities, policies, and local attractions.
Payment Processing:
- Process payments, handle cash, and provide accurate receipts.
- Maintain a secure and organized cash drawer.
Problem Resolution:
- Address and resolve guest issues promptly and professionally.
- Collaborate with management to escalate issues when necessary.
Daily Reporting:
- Generate and review daily reports from Reservations Management Software to ensure accuracy in billing, occupancy, and other relevant metrics.
- Report any discrepancies to the appropriate department.
Qualifications:
- Previous experience in a front desk or customer service role is preferred.
- Familiarity with Reservations Management Software or similar hotel management software is essential.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Ability to work in a fastpaced environment and handle stressful situations calmly.
- Attention to detail and accuracy in handling reservations and guest information.
WHAT WE OFFER:
- A great work environment with opportunities for development and career advancement within the INNHotels family of hotels;
- A competitive compensation package;
- Hotel Discounts as part of the INNHotels family of hotels.
Regardless of sexual orientation, gender identification, ethnicity, spoken languages, country of origin, or religion if you are a hard worker and have a love for Canadian tourism then we would love to meet you.
We would like to thank all applicants for applying; however, only those selected for an interview will be contacted.Job Type:
Part-time
Salary:
From $16.00 per hour
Benefits:
- Discounted or free food
- Extended health care
- Onsite parking
Schedule:
- 8 hour shift
- Evening shift
- Every Weekend
Supplemental pay types:
- Overtime pay
Experience:
- Front desk: 1 year (preferred)
- WebRezPro: 1 year (preferred)
Work Location:
In person
More jobs from INNhotels
-
Front Desk Receptionist
Grande Cache, Canada - 1 week ago
-
Night Auditor
Canmore, Canada - 1 week ago
-
Line Cook
Grande Cache, Canada - 1 week ago
-
Professional Horse Trainer
Stony Plain, Canada - 1 week ago
-
Maintenance Technician I
Invermere, Canada - 1 week ago
-
House Person
Invermere, Canada - 1 week ago