Customer Service Representative - Gloucester, Canada - Medical Pharmacies Group Limited

Medical Pharmacies Group Limited

Verified Company

Gloucester, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Title:
Customer Service Representative

Location:
Ottawa, ON

Reports to:
Customer Experience Manager

No

of Positions:
1

ATR: 4414

Type:
Full time, Permanent

Salary:
Hourly, commensurate with experience

Benefits:

Yes

Purpose:

As part of the Customer Service Order Desk team, this role provides outstanding customer service by processing orders and inquiries received through various sources, including those from healthcare agencies, long-term care facilities, and individual clients or caregivers.

Key Responsibilities:

Respond to customer inquiries and escalate where necessary
Update customer profiles, including change of billing requirements
Arrange for delivery and pickup of medical supplies and equipment
Outbound and inbound communication to external clients and internal departments for service delivery
With increased experience, this role will handle more complex order management, including product recommendations, medication orders and trouble shooting

Skills:

Strong interpersonal and communication skills, both verbally and in writing, Bilingual (French/English) considered an asset
Strong initiative and ability to work proficiently in a team environment as well as independently
Ability to time manage, remain organized and prioritize work in a fastpaced environment
Enthusiastic and dependable and action oriented, with keen willingness to learn and improve on existing skillset
Commitment to deliver excellent internal and external customer service

Qualifications:

Minimum 1 years' experience with administrative procedures and office duties
Minimum 1 years' in a high volume customer service, order desk and/or call center role, in a healthcare environment is preferred
Proficient with Microsoft Office including Excel, Word and Outlook
Proficient with ERP systems, GP or Pronto preferred
Ability to participate in an evening and weekend shift rotation (e.g. every 46 weeks)
Bilingual (English & French)

While we thank you for your interest, only select applicants will be contacted regarding the position.

Medical Pharmacies Group Limited is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted._

Job Types:
Full-time, Permanent

Benefits: