Retail Excellence Training Manager - Mississauga, Canada - Amplifon Group

Amplifon Group

Verified Company

Mississauga, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Role Overview

As a Retail Excellence Training Manager, you'll lead the successful rollout of retail training initiatives across the country and support our retail professionals' development to generate performance improvement and to ensure we provide an exceptional customer experience.

You will collaborate with retail leaders to identify the right retail competencies that will unleash the productivity of our retail teams.

Your team will partner with colleagues worldwide to co-design new training materials and build the agendas, programs, modules and content that support the retail team's capability needs.

In Canada, partnership with global & regional sales leaders, learning & development teams, HR, IT, Legal, outside vendors and procurement will help bring these programs to life.

By monitoring key performance indicators, you will align on opportunities for improvement. If driving change through skill-building and education energizes you, this is the perfect opportunity to amplify your career.

Bring your talent management, project management, and content creation skills and get ready to directly impact our ability to give the gift of sound to millions.

Success Criteria

PEOPLE MANAGEMENT

Manage the training team, focusing on driving performance for Canada's learning & development needs.
Organize regular team meetings to align training priorities, team roles and activities, initiatives, etc.
Ensure the development of the right capabilities and knowledge within the Training Team; supporting the growth of all team members
Act as the initial "Master Trainer" in Canada; actively participating in the global codesign of training contents and the Train-TheTrainer activities
Foster team spirit and collaboration in the team; driving results and motivating people

TRAINING PLANNING & DESIGN

Partner with the REX team to align business priorities and plan the right training programs based on capabilities to be developed that help solve business opportunities
Based on Store Visit outcomes, partner with S/AM to discuss Shop Professionals KPIs and related skill gaps that define the Canada's action plan
Define annual and quarterly field training agenda and allocate the right resources; managing the retail training budget.
Contribute to the design of the global contents; for local content, define the training contents' development strategy according to a global framework and the delivery strategy (internal or external delivery)

TRAINING DELIVERY & MONITORING

Lead the implementation of Retail Training initiatives in Canada
Ensure the successful rollout within the field of the sales change management, required by global transformational programs
Regularly track and monitor the outcomes of all training modules assigned to practitioners and their impact on the business
Liaise with managers to analyze and discuss if and which further training follow up action is required.
Proactively collect and share best practices and results from the country with the Global Retail Training Community.

CUSTOMER EXPERIENCE IMPROVEMENT

Guarantee a Customeroriented approach, when planning, designing, delivering and monitoring training activities
Ensure trainers support their respective retail teams with gaining customers' trust, positively managing customers' expectations, following company's procedures, generating new business opportunities, and driving sales growth in line with their clinic goals and targets.

Qualifications:

Bachelor's degree in human resources, business administration, education administration, or a related field required.
Master's degree preferred.
57 years of progressive experience, preferably with a combination of talent management, learning and development, and/or instructional design experience, including content development (instructorled and eLearning course design and development)
12 years of experience managing a team of trainers to ensure optimal territory training coverage
Experienced with project management, change management, business operations and/or curriculum management
Proven success in delivering learning and development or talent management initiates within matrix/complex organizations, requiring coordination, alignment and interactions across several internal and external stakeholders
Demonstrated understanding and knowledge of retail excellence concepts and processes, ideally within segments/businesses with strong focus on providing a service with an outstanding customer experience
Ability to identify and break down complex business problems and develop recommendations.
Expertise building relationships with remote and global teams with a strong focus on communication, interpersonal skills and crossfunctional problem solving.
Strong ability to work autonomously, make decisions to move work forward and lead without authority.
Healthcare, retail, or consumer product goods industry experience preferred

**Required profi