Reservations and Customer Service Agent - Etobicoke, Canada - Jonview Canada
Description
VALUES:
WE WORK AS A TEAM with openness to the ideas and expectations of our colleagues, our customers and our client and supplier partners with a commitment to each other.
WE ARE PROFESSIONALS on a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity.
WE GO BEYOND our responsibilitiesto our customers, our colleagues, society, and the environment.
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Title: Reservations & Customer Service Agent (Bilingual):
Remote work available
Description:
Responsibilities
- Process new reservations, cancellations, and amendments to existing reservations
- Respond to queries regarding itineraries, products, and services from clients, and suppliers
- Build relationships with key clients
- Provide passenger assistance
- Maintain a high level of Canadian Tourism product and geographical knowledge of Canada
- Proof reservations to ensure the accuracy and smooth running of booked itineraries
- Respond to complaints posttravel
- Assist in the completion of any projects, as assigned
Position Requirements:
- Must be able to communicate effectively orally & written in Portuguese
- Post-Secondary School Education
- Tourism experience is an asset
- Ability to work under pressure and multitask
Must be able to work evenings and weekends:
- Strong attention to detail and autonomy
- Dedicated to a high level of customer service
- Able to plan, organize and set priorities & manage processes
Job Types:
Full-time, Permanent
Salary:
From $40,000.00 per year
Benefits:
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Onsite parking
- Profit sharing
- RRSP match
- Tuition reimbursement
- Vision care
- Work from home
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Weekend availability
Application question(s):
- Are you available to work evenings and weekends?
- Where are you currently located? This position is remote but includes working from our Toronto office 1 day a week (if you are located in Toronto).
- What are your salary expectations? The starting salary for this role is $40,000.
- How would you rate your Portuguese language skills? Beginner, Intermediate, Advanced or Fluent?
- Are you authorized to work in Canada?
Experience:
- tourism/hospitality: 2 years (preferred)
- Reservations: 2 years (preferred)
- Customer service: 2 years (preferred)
Language:
- Portuguese (required)
Work Location:
Hybrid remote in Etobicoke, ON M9B 6K5
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