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    Patient Care Manager Ccu, Icu - Toronto, Canada - St Michael's hospital

    St Michael's hospital
    St Michael's hospital Toronto, Canada

    Found in: beBee S2 CA - 3 weeks ago

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    Full time
    Description

    Patient Care Manager CCU, ICU & Respiratory Therapy (Job ID: 4059)

    The ICU Patient Care Manager is a program-based position reporting to the Administrative Program Director. The focus of the role is to develop innovative strategies to achieve exceptional/efficient patient and family care, in collaboration with the ICU Medical Director, that are congruent to the Strategic Direction of the Medicine Program and St. Joseph's Health Centre.

    Accountabilities:

    1. Quality of Patient Care
    • Seeks insight into patient/family care needs and works with the interdisciplinary health care team to develop solutions/service delivery that provide exceptional patient care
    • Establishes ICU standards of care in collaboration with the ICU Medical Director and the Medicine Program Directors
    • Develops evaluation criteria that support excellent patient care, utilizing best practices and quality improvement processes
    • Collaborates with the clinical programs to achieve effective and efficient flow of patients through the system
    • Assists Professional Practice Leaders to ensure that staff meet professional standards and supports ongoing professional learning and development
    • Ensures interdisciplinary approach to care, recognizing the unique contribution of each discipline
    • Fosters trust and teaches new behaviours/approaches by example
    • Facilitates and role models effective customer service and problem resolution
    • Facilitates and supports effective team behaviour/development of a high performance team
    1. Strategic/Operational Management
    • Reviews and simplifies systems/structures/policies to support the vision of the program/Health Centre
    • Identifies potential market and competitive opportunities within the program
    • Develops and nurtures partnerships with internal and external communities
    • Communicates vision and direction through a variety of media, and articulates their link to strategic initiatives
    1. Resource Management (Human, Material, Financial)
    • Provides ¿point of care¿ resources to ensure safe and exceptional patient and family care
    • Identifies trends, issues and challenges requiring change in practice patterns or system processes
    • Encourages and supports innovation among members of the health care team
    • Mentors/coaches staff to ensure leadership development
    • Develops human resource plans to meet present and future program needs through effective recruitment and retention strategies
    • Creates an environment which empowers individuals to take ownership and accountability for their actions
    • Develops and manages budget to support dynamic programs
    • Ensures effective performance management processes

    Qualifications:

    • Completion of a recognized Master's degree in Nursing or other discipline is required
    • Current certificate of licensure/registration with the College of Nurses of Ontario required
    • Evidence of a clinical background as an Acute Care Registered Nurse, Medicine/Critical Care preferred
    • Minimum 3-5 years recent management experience, preferably in a Medicine/Critical Care setting
    • Evidence of continuing professional/personal development
    • Demonstrated ability in team building, problem solving and change management within an interdisciplinary milieu.
    • Excellent interpersonal and communication skills.
    • Proven ability in the utilization of evidence-based decision-making and planning
    • Demonstrated knowledge of Quality Management Principles
    • Excellent attendance record.
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