- Reviews similar activities of other clients in the same industry, providing assistance and guidance relative to industry best practices.
- May be able to apply interest adjustments based on limits.
- Ensures that tickets are resolved and closed as per the client's expectations and to their satisfaction.
- Demonstrates an in-depth understanding of product and service , by providing needed information or directing clients to the appropriate source.
- Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones.
- Gathers and formats data into regular and ad-hoc reports, and dashboards.
- Participates in audit and customer issues resolution, correct irregularities escalate as per established procedures.
- Identifies process improvement opportunities for better efficiency in meeting the needs of current clients.
- Shares any information with Management received while conducting client service business that would indicate a risk or an opportunity to the Bank.
- Provides input into the planning and implementation of operational programs.
- Actively listens to clients' concerns and diagnoses clients' service needs.
- Facilitates timely client problem-resolution, engages cross-functional representatives or groups as appropriate.
- Responds to client concerns in a professional manner to convey ownership, competence, respect for the client relationship.
- Accurately documents client requests using the group's tracking systems.
- Facilitates action to close gaps between client expectations and client experiences in the performance of the Bank and its products.
- Applies consistent and timely follow ups to demonstrate a commitment to customer satisfaction and high standards of responsiveness.
- Serves as an advocate for individual clients and escalating issues as necessary to facilitate the timely resolution of service problems.
- Supports the development of tailored messaging, which may include writing, editing and distributing communications.
- Tracks collection of client service fees
- Collaborates with internal and external stakeholders in order to deliver on business objectives.
- Executes work to deliver timely, accurate, and efficient service.
- Focus may be on a business/group.
- Thinks creatively and proposes new solutions.
- Exercises judgment to identify, diagnose, and solve problems within given rules.
- Works mostly independently.
- Broader work or accountabilities may be assigned as needed. Qualifications:
- Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
- If a Credit Qualifiable job, Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
- Specialized knowledge from education and/or business experience.
- Verbal & written communication skills - In-depth.
- Collaboration & team skills - In-depth.
- Analytical and problem solving skills - In-depth.
- Influence skills - In-depth.
-
Service Advisor- Dorval
5 days ago
Randstad Canada Dorval, Canada PermanentOur client in Dorval is currently looking for a service advisor A leading Canadian distributor of roofing and siding products for residential and commercial buildings in Dorval, is seeking a customer service representative for its growing team. This person will be responsible for ...
-
Conseiller Technique Service Advisor
6 days ago
MAZDA DES SOURCES Dorval, CanadaMazda Des Sources est actuellement à la recherche d'une personne qui aimerait faire partie de notre équipe en tant que conseiller technique. · Vous avez une passion pour l'excellence, le service à la clientèle, le travail d'équipe, l'intégrité et le désir de faire une différence ...
-
Conseiller Technique Service Advisor
3 days ago
HONDA DES SOURCES Dorval, Canada**Qui est Honda des Sources ?** · Fondé en 1985 le groupe Dilawri continue de s'appuyer sur une histoire d'excellence en tant que plus grand groupe automobile du Canada. Établi au Québec depuis 2015, le groupe Dilawri est une destination de premier plan pour la vente et le servic ...
-
Conseiller Du Service/service Advisor
3 weeks ago
U-Haul Lachine, CanadaFONCTION PRINCIPALE : Sous la direction du gérant de l'Atelier de réparations, le gérant ou la gérante de répartition des réparations supervise et gère la fonction d'audit pour les rapports de réparations soumis par les spécialistes d'Unité mobile de réparations ainsi que d'autre ...
-
Customer Service Advisor
3 days ago
Eatz Chez Vouz Dollard-Des Ormeaux, CanadaWe are looking for someone with experience in the food industry to fill the customer service position who is mature and energetic to serve good food to good people. · **Responsibilities and Duties**: · Greet Customers · Take Food Orders · Portion and wrap foods · Package prepared ...
-
Conseiller Technique Service Advisor
1 week ago
SUBARU DES SOURCES Dorval, Canada**Qui est Subaru des Sources ?** · Fondé en 1985 et établi au Québec depuis 2015, le Groupe Dilawri continue de s'appuyer sur une histoire d'excellence en tant que plus grand groupe automobile du Canada. · **Pourquoi travailler avec nous et ce que nous offrons ?** · - Rémunératio ...
-
Conseiller Technique Service Advisor
3 weeks ago
HONDA DES SOURCES Dorval, Canada**Qui est Honda des Sources ?** · Fondé en 1985 et établi au Québec depuis 2015, le Groupe Dilawri continue de s'appuyer sur une histoire d'excellence en tant que plus grand groupe automobile du Canada. · **Pourquoi travailler avec nous et ce que nous offrons ?** · - Rémunération ...
-
Conseiller Technique Service Advisor
5 days ago
MAZDA DES SOURCES Dorval, Canada**Qui est Mazda Des Sources?** · Fondé en 1985 le groupe Dilawri continue de s'appuyer sur une histoire d'excellence en tant que plus grand groupe automobile du Canada. Établi au Québec depuis 2015, le groupe Dilawri est une destination de premier plan pour la vente et le service ...
-
Conseiller Technique Service Advisor
2 weeks ago
MAZDA DES SOURCES Dorval, Canada**Qui est Mazda Des Sources?** · Fondé en 1985 le groupe Dilawri continue de s'appuyer sur une histoire d'excellence en tant que plus grand groupe automobile du Canada. Établi au Québec depuis 2015, le groupe Dilawri est une destination de premier plan pour la vente et le service ...
-
Conseiller Technique Service Advisor
1 week ago
SUBARU DES SOURCES Dorval, Canada**Qui est le Subaru des Sources ?** · Fondé en 1985 et établi au Québec depuis 2015, le Groupe Dilawri continue de s'appuyer sur une histoire d'excellence en tant que plus grand groupe automobile du Canada. · **Pourquoi travailler avec nous et ce que nous offrons ?** · - Rémunéra ...
-
Conseiller Technique Service Advisor
3 weeks ago
SUBARU DES SOURCES Dorval, Canada**Qui est le Groupe Dilawri ?** · Fondé en 1985 et établi au Québec depuis 2015, le Groupe Dilawri continue de s'appuyer sur une histoire d'excellence en tant que plus grand groupe automobile du Canada. · **Pourquoi travailler avec nous et ce que nous offrons?** · - Rémunération ...
-
Conseiller Technique Service Advisor
5 days ago
VOLKSWAGEN DES SOURCES Dorval, Canada**Qui est Volkswagen Des Sources ?** · Fondé en 1985 le groupe Dilawri continue de s'appuyer sur une histoire d'excellence en tant que plus grand groupe automobile du Canada. Établi au Québec depuis 2015, le groupe Dilawri est une destination de premier plan pour la vente et le s ...
-
Conseiller Technique Service Advisor
1 week ago
MAZDA DES SOURCES Dorval, Canada**Qui est le groupe Dilawri?** · Fondé en 1985 le groupe Dilawri continue de s'appuyer sur une histoire d'excellence en tant que plus grand groupe automobile du Canada. Établi au Québec depuis 2015, le groupe Dilawri est une destination de premier plan pour la vente et le service ...
-
Conseiller Technique Service Advisor
3 weeks ago
VOLKSWAGEN DES SOURCES Dorval, Canada**Qui est Volkswagen Des Sources?** · Fondé en 1985 le groupe Dilawri continue de s'appuyer sur une histoire d'excellence en tant que plus grand groupe automobile du Canada. Établi au Québec depuis 2015, Volkswagen Des Sources est une destination de premier plan pour la vente et ...
-
Student Services Advisor
6 days ago
Cestar College of Business Health and Technology - Toronto Lasalle, Canada**About Us** · Cestar College of Business, Health and Technology is a private career college located in Lasalle, Longueuil, and Sherbrooke, Quebec. We are dedicated to helping students get the most from their training, and preparing them for successful careers. · **Job Descriptio ...
-
Service Advisor
1 week ago
Tesla Montréal, Canada**What to Expect** · What to Expect · What You'll Do · - Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention · - Accurately record issues and data into Dealer Management System. Atte ...
-
Conseiller Technique Service Advisor
3 weeks ago
CHEVROLET BUICK GMC WEST ISLAND Dollard-Des Ormeaux, CanadaConseiller technique · Cadillac Chevrolet Buick GMC fière membre du Groupe Dilawri, plus grand groupe de concessions automobile au Canada, sert la communauté de la grande région de Montréal depuis de nombreuses années. Grâce à son dévouement face au service à la clientèle, le Gro ...
-
Service Advisor
2 weeks ago
Subaru de Laval Laval, CanadaSERVICE ADVISOR JOB AT LAVAL FOR SUBARU DE LAVAL. · Expected salary range · up to $80,000 · Workplace : Laval, QC · Tasks · Answer phone requests · Estimate damages · Follow up on repair and services · Making appointments · Open and close work orders · Prepare repair and service ...
-
Service Advisor
1 day ago
Audi Popular Montreal, CanadaSERVICE ADVISOR JOB AT MONTRÉAL FOR AUDI POPULAR. · Salary · Apply with your own terms · Workplace : Montréal, QC · Tasks · Answer phone requests · Customer follow-up · Customer service · Follow up on repair and services · Making appointments · Open and close work orders · Prepar ...
-
Conseiller Technique Service Advisor
1 week ago
CHEVROLET BUICK GMC WEST ISLAND Dollard-Des Ormeaux, Canada**Qui est Chevrolet Buick GMC West Island?** · Fondé en 1985 le groupe Dilawri continue de s'appuyer sur une histoire d'excellence en tant que plus grand groupe automobile du Canada. Établi au Québec depuis 2015, le groupe Dilawri est une destination de premier plan pour la vente ...
Client Service Advisor - Dorval, Canada - BMO
Description
Application Deadline:
05/23/2024Address:
3225 St-Martin Ouest BlvdJob Family Group:
Commercial Sales & ServiceProvides exceptional, daily operational service support to grow the Bank's market share and maximize profitability of client relationships. Ensures client problem resolution is prompt and effective, and that enhancement opportunities are identified and closed or referred during client service interactions. Typically meets client service needs through a pooled call center environment or a dedicated one-on-one relationship with sensitive, complex and/or top tiered clients.
This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec.
Compensation and Benefits:
$44, $82,500.00Pay Type:
SalariedThe above represents BMO Financial Group's pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.
BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit:
We're here to help
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.
To find out more visit us at .
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
