Junior Product Specialist - Whitby, Canada - Deighton Associates Ltd

Deighton Associates Ltd
Deighton Associates Ltd
Verified Company
Whitby, Canada

4 weeks ago

Sophia Lee

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Sophia Lee

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Description

Introduction:

As one of the leaders in the development and implementation of asset management software, Deighton offers an exciting combination of challenging opportunities and career diversity; where customer satisfaction is a fundamental value and where you can realize your personal and professional goals.

Explore Deighton's opportunities, whether you're a student, recent graduate, experienced professional, or someone looking for new career growth in a dynamic industry.


Company:

Deighton Associates Ltd.

(Deighton) has established itself as one of the world leaders in providing asset management systems and asset management expertise at the strategic, tactical, and operational levels for agencies around the world.

Recognized as the premier software product for infrastructure asset management, dTIMS is used to manage large infrastructure networks in Africa, Asia, Australia, Canada, Europe, New Zealand, and the United States.

These infrastructure networks include hundreds of thousands of miles of pavements, thousands of bridges, and millions of wastewater, storm water, and fresh water distribution pipe assets.


Position Overview:

The Junior Product Specialist is a support role for the Product Experience Department. This role is comprised of equal parts of technical writing and support for our eLearning portal (Deighton University). Deighton develops dTIMS (Deighton Total Infrastructure Management System) an infrastructure asset management software solution. Technical writing requirements revolve around dTIMS software releases, support and training documentation. eLearning and Support Portal requirements include student support in the form of enrollments, reports, site changes and more.

  • Review and edit technical documentation, including software design documents, release notes, eLearning scripts and more
  • Support the technical writer in editing and creation of new user guides & developing help articles
  • Support product experience team as the LMS Admin responsible for student enrollment, closed captioning, report generation and more
  • Support product experience team as the Support portal admin, managing content and the look and feel of the platform
  • Become an expert on the dTIMS software platform and gain a mastery of our products.

Skill Requirements:


  • College graduate in communications or similar
  • Excellent communication skills
  • Excellent technical writing skills
  • Office 365 experience
  • Experience working with help authoring tools (eg. Madcap, Robohelp) a bonus
  • Technical aptitude a bonus
  • Continual learning and development; stay uptodate on the fastpaced dTIMS product releases; implement new features into our demo environments

Benefits and Perks:
Market competitive total compensation package, flex hours, hybrid work approach, and great total rewards.

Deighton Associates Ltd. is proud to be an Equal Employment Opportunity.

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.


Location:
Whitby, Ontario (Hybrid Working)
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