- Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web.
- Communicate clearly and concisely with on-the-road employees to give instructions and assistance.
- Answer incoming and make outgoing customer telephone calls.
- Receive and resolve, within established guidelines, customer questions and concerns.
- Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales.
- Track customer information and concerns and enter data into database.
- Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment.
- Maintain new account files.
- Work with supervisors to ensure that all missed stops and special pickups are completed daily.
- Provide timely and accurate information regarding missed stops or other customer concerns.
- Generate call-in work orders for drivers
- Download, distribute and answer all customer inquiries received via email.
- Take web request and process payments by phone.
- Process customer payments via internet and take cash payments as needed.
- Enter new subscription residential accounts into system.
- Run credit checks on new customers.
- Complete verification form, service agreement and pricing matrix on all commercial accounts for changes, new and cancelled.
- Key all new/cancelled accounts into Tower system and verify in system.
- Scan all contracts into system and maintain records of them.
- Assist in completing the Affirmative Action log for all applicants.
- Maintain a positive attitude and promote the GFL Environmental image by focusing on cooperation, employee partnership and positive telephone and email manners.
- Ensure the customer service area is neat and orderly and ensure proper greeting of all visitors.
- Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors.
- May provide backup assistance for Office Coordinator.
- Perform other duties and responsibilities as required or requested by management.
- High School Diploma or GED.
- One (1) to Two (2) years customer service call center experience.
- Ability to implement solutions to general and specific customer concerns.
- Ability to work in fast-paced environment, meet time deadlines and perform under pressure.
- Possess good organizational skills and record keeping skills.
- Possess ability to speak and communicate effectively with customers and employees both verbally and in writing.
- Proficient in Microsoft Outlook, Microsoft Word and Excel.
- Good problem-solving ability.
- Excellent data entry skills.
- Ability to stand, sit, walk, use hands and fingers, talk and hear.
- Visual
- Work in indoor office environment 95% of the time.
- Noise level is usually moderate.
-
Customer Service Representative
2 weeks ago
BMO Financial Group Squamish, Canada38201 Cleveland Squamish British Columbia,V8B 0B1 · Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the ...
-
Customer Service Representative
2 weeks ago
Scotiabank Whistler, CanadaRequisition ID: 171632 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · **About the role**: · **Part-Time Hours: 30 Hours per Week** · As a Customer Experience Associate, you are the face, character and heart of our branch ...
-
Customer Service Representative
6 days ago
N6 Cloud Inc. Squamish, Canada**About us** · We are professional, customer-centric, supportive and our goal is to At N6 Cloud, we're a new startup that's committed to providing exceptional web hosting services to businesses. We're looking for a passionate and driven individual to join us as a Customer Care Sp ...
-
Customer Service Representative
1 week ago
N6 Cloud Inc. Squamish, Canada**About us** · We are professional, customer-centric, supportive and our goal is to At N6 Cloud, we're a new startup that's committed to providing exceptional web hosting services to businesses. We're looking for a passionate and driven individual to join us as a Customer Care Sp ...
-
Guest Service Representative
1 week ago
Airhouse Sports Academy Squamish, Canada**Main Duties**: · - Deliver a confident and positive sales experience · - Ensure that we are providing a safe, positive and engaging atmosphere for all guests · - Develop and promote the Airhouse Culture with our guests and team · - Professionally manage all monetary transaction ...
-
Customer Service Representative
2 weeks ago
N6 Cloud Inc. Squamish, Canada**About us** · We are professional, customer-centric, supportive and our goal is to At N6 Cloud, we're a new startup that's committed to providing exceptional web hosting services to businesses. We're looking for a passionate and driven individual to join us as a Customer Care Sp ...
-
Customer Service Representative
1 week ago
Scotiabank Squamish, CanadaRequisition ID: 178289 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · **About the role**: · **Part-Time Hours: 26.25 Hours Per Week** · As a Customer Experience Associate, you are the face, character and heart of our bra ...
-
Customer Service Representative
2 weeks ago
Scotiabank Squamish, CanadaRequisition ID: 181025 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · **About the role**: · **Part-Time Hours: 18.75 Hours Per Week** · As a Customer Experience Associate, you are the face, character and heart of our bra ...
-
Customer Service Representative
1 day ago
GFL Environmental Inc. Squamish, Canada**GFL Environmental** is looking for a **Customer Service Representative** to join our team in **Squamish, BC** · **At GFL our goal is to invest in our people and provide opportunities to grow for life** · GFL Environmental is one of North America's leading waste management compa ...
-
Customer Service Representative
4 days ago
GFL Environmental Inc. Squamish, Canada**GFL Environmental** is looking for a **Customer Service Representative** to join our team in **Squamish, BC** · The Customer Service Representative will assist in selling and promoting GFL's solid waste services to businesses and industrial establishments by placing outgoing ca ...
-
Customer Service Representative
3 days ago
GFL Environmental Squamish, CanadaGFL Environmental is looking for a** Customer Service Representative **to join our team in **Squamish **on a **fixed contract until the end of September** · The Customer Service Representative will assist in selling and promoting GFL's solid waste services to businesses and indus ...
-
Customer Service Representative
6 hours ago
BMO Financial Group Squamish, Canada38201 Cleveland Squamish British Columbia,V8B 0B1 · Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the ...
-
Insurance Services Representative Vii
2 weeks ago
Vancity Life Insurance Services Squamish, CanadaVancity is the largest private sector Living Wage Employer in Canada and have been consistently recognized as one of the Top Employers in Canada. Come join our team of 2,600 diverse individuals and access competitive rewards & benefits, all while knowing you are a part of a great ...
-
Insurance Services Representative Vii
2 weeks ago
Vancity Squamish, CanadaVancity is the largest private sector Living Wage Employer in Canada and have been consistently recognized as one of the Top Employers in Canada. Come join our team of 2,600 diverse individuals and access competitive rewards & benefits, all while knowing you are a part of a great ...
-
Financial Services Representative Ii
6 days ago
CIBC Lillooet, CanadaWe're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. · At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what ...
-
Domino's Customer Service Representative
1 week ago
Domino's Pizza Whistler, CanadaDomino's is hiring part time and full time csr. · Starting wage is $18-$19/hour based on experience and an avg of $3 tip/hr. Performance based raised is done every 6 months. · Flexible schedule is done based on your availability. · We provide staff meals on clock and great discou ...
-
Insurance Services Representative Vii, Squamish
3 weeks ago
Vancity Life Insurance Services Squamish, CanadaDo you consider yourself to be an exceptional customer service professional that has experience in insurance? Do you enjoy providing personal service to clients? Use these skills to provide our members comprehensive auto insurance advise and efficient service · **The Role: Insura ...
-
Domino's Customer Service Representative
2 days ago
Domino's Pizza Squamish, CanadaThe Customer Service Expert's role is crucial within the Domino's system. We pride ourselves on offering fast and friendly service with a smile, and our CSEs lead the way in doing so. Within our fast paced environment, the role is primarily to offer top quality customer service b ...
-
Permanent Part Time Field Service Representative
2 weeks ago
The Hillman Group Squamish, Canada Part timeWho We Are & What We Do · The Hillman Group services a wide variety of customers in the Automotive, Industrial, Retail and Agricultural channels. We have products in Home Depot, Lowes, Canadian Tire, Walmart and more Have you ever done any home improvement projects? If so, you li ...
-
Senior Client Service Representative
5 days ago
CIBC Lillooet, Canada Temps partielNous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu'il faut pour nos clients. · À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir ...
Customer Service Representative - Squamish, Canada - GFL Environmental
Description
GFL Environmental is looking for a Customer Service Representative to join our team in Squamish on a fixed contract until the end of SeptemberThe Customer Service Representative will assist in selling and promoting GFL's solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner.
Key Responsibilities:
Requirements:
Knowledge, Skills and Abilities:
Physical/Mental Demands:
Requirements:
include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Working Conditions: